Summary
Overview
Work History
Education
Skills
Accomplishments
Projects And Extracurricular
Multi-Cloud Bootcamp Certification
Timeline
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CHRISTOPHER CONDOLL

Ponchatoula,LA

Summary

Versatile project management professional with a strong foundation in problem-solving and collaboration, dedicated to delivering high-quality results and driving success. Recognized for a proactive approach and adaptability in fast-paced environments, consistently exceeding targets and enhancing organizational performance. Tech-savvy innovator passionate about continuous improvement, skilled at identifying opportunities for technological enhancements and implementing effective solutions. Excels in leveraging emerging technologies to solve complex challenges and boost productivity, ensuring impactful contributions to team objectives.

Overview

21
21
years of professional experience

Work History

Digital Services/Customer User Support

Freeman
04.2025 - Current
  • Analyzed customer data to develop action plans for improving the services offered.
  • Troubleshot, evaluated, and diagnosed software and hardware issues on computers used by teens during events.
  • Aided customers in resolving technical issues related to networking systems via phone or remote access support tools.
  • Provided technical support for hardware, software, and network issues to end-users via phone, email, and remote access.
  • Provided technical support on database applications and tools.
  • Aided customers with troubleshooting and resolving technical issues via phone, email, chat, and remote support.
  • Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
  • Provided technical support for remote users accessing the data center resources.
  • Provided technical support and troubleshooting aid to customers via phone, email, or remote access tools.
  • Worked effectively in fast-paced environments.

Technical User Support Specialist (Remote)

Measurement Incorporated
03.2024 - 04.2025
  • Worked closely with developers during update rollouts, ensuring minimal impact on users and swift resolution of any issues that arose.
  • Led training sessions for both internal staff and external clients on software functionality, increasing overall proficiency levels across various departments.
  • Increased first-call resolution rates by providing thorough training and resources to support team members.
  • Mentored new hires through onboarding processes, ensuring a smooth transition into the User Support Specialist role.
  • Enhanced user satisfaction by promptly addressing and resolving technical issues.
  • Maintained master RMS list of users across various platforms, and direct and remote access points.
  • Performed root cause analysis on recurring technical problems, leading to permanent fixes that reduced incoming support requests significantly over time.
  • Managed high-volume helpdesk tickets efficiently, ensuring timely responses and resolutions for all users.
  • Tested new software and hardware prior to deployment.

Digital Services Specialist

Independent Contractors
01.2018 - 04.2024
  • Set and managed expectations with 150 clients or more, concerning implementation and launch processes and the level of services to be provided.
  • Delivered troubleshooting of reported problems, responding to member inquiries and monitoring security, privacy, and compliance for user accounts.
  • Helped customers with technical support inquiries.
  • Diagnosed malfunctions in computers, office and automated machines.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

IT Specialist

Independent Contractors
05.2016 - 01.2018
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Current Patched software and installed new versions to cut security problems and protect data.
  • Maintained server systems to keep networks fully operational during peak periods.
  • Resolved technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed payment levels of call flow and responded to trouble alerts and technical support needs.
  • Configured hardware and granted system permissions to new employees.
  • Describe what you did and what your impact was

Audio-Visual Technician

Westaff New Orleans
05.2007 - 05.2016
  • Rendered on-site installation services and support of basic to complex audio and video systems for residential and commercial based clientele.
  • Performed systematic and high-quality diagnostic troubleshooting and Current repair or adjustment to integrated audio-visual systems.
  • Designed, assembled, and adapted audio or video equipment and related devices.
  • Reviewed audio or video detection equipment requests and determined type of equipment to use and best method.
  • Calibrated audio and visual equipment to verify proper operation.
  • Interfaced with customers for operation and confidence measures.
  • Maintained audio and visual equipment to minimize downtime.
  • Provided technical support, reducing technical issues and delays.

Data Center Specialist

Veri-Center
01.2005 - 04.2007
  • Implemented initiative-taking measures to prevent our minimizing identified problems with data center operations.
  • Maintained records of daily communication transactions, problems, remedial actions, and installations.
  • Followed procedures defined by run logs and monitoring systems.
  • Notified and eased communication with designated personnel in case of hardware, operating system, or software failure.
  • Completed quality reviews for designs, codes, test plans and documentation methods.
  • Assessed software applications and systems to find enhancement opportunities.

Education

Bachelor of Science - Interdisciplinary Studies, Business Urban Society

UNIVERSITY OF NEW ORLEANS
New Orleans, LA
12.2012

Associate of Applied Science - Networking Information Systems, Network Security

Georgia Perimeter College
Decatur, GA
05.2005

OK Security Specialist Training in Tacfire Specialist/ Fire Direction Control

U.S. Army Defense Ammunition Center, Training Directorate
10.1996

Skills

  • Leadership and team management Documentation
  • Information technology ability Customer Service
  • Excellent reasoning skills Complex Problem-solving
  • Critical thinking Networking strategies
  • Client relationship management Cross-functional
  • Work Prioritization Time management
  • Performance management
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 10-20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • orchestrated planned construction and completed results by implementing time sensitive setups with accuracy and efficiency.
  • Collaborated with multiple teams from various departments in the development of conferences or symposiums.
  • Documented and resolved digital interruptions and/or production critical setbacks which led to resolved performance achievements.

Projects And Extracurricular

  • Intensive Multi-Cloud Server bootcamp Training, Multi-cloud training in AWS, Google Cloud, Azure, Kubernetes, and Docker Containers. Migration Data from Data Center to Virtual Cloud using PowerShell.
  • Purposeful IT professional, Experience in User Acceptance Testing, Cisco Firewall Security, and Network Infrastructure. Proven history in cost control and loss prevention strategies that improve operational efficiency. Excellent critical thinking skills complemented by effective communication abilities, fostering teamwork and customer support in diverse environments. Aiming to use technical ability and people skills to drive continuous improvement in IT management.

Multi-Cloud Bootcamp Certification

Completed a seven day bootcamp on Multi-Cloud infrastructure and implementation. This bootcamp resulted in advanced knowledge of Network cloud based on Data center migration, implementation, and distribution of data to cloud platform. The platforms which were covered included: ( AWS, Oracle, Azure, Google Cloud, Kubernetes and Docker container systems.) This course strengthened my knowledge of cloud migration, user policies and groups, powershell commands and added to my precious knowledge of Networking Information System Management and Network Security.

Timeline

Digital Services/Customer User Support

Freeman
04.2025 - Current

Technical User Support Specialist (Remote)

Measurement Incorporated
03.2024 - 04.2025

Digital Services Specialist

Independent Contractors
01.2018 - 04.2024

IT Specialist

Independent Contractors
05.2016 - 01.2018

Audio-Visual Technician

Westaff New Orleans
05.2007 - 05.2016

Data Center Specialist

Veri-Center
01.2005 - 04.2007

Associate of Applied Science - Networking Information Systems, Network Security

Georgia Perimeter College

OK Security Specialist Training in Tacfire Specialist/ Fire Direction Control

U.S. Army Defense Ammunition Center, Training Directorate

Bachelor of Science - Interdisciplinary Studies, Business Urban Society

UNIVERSITY OF NEW ORLEANS