Christopher Confer
Houston,PA
Summary
Motivated Service Center Manager II with 15 years of Vamily experience. Specializing in Valvoline Instant Oil Change (VIOC) core competencies focusing on customer satisfaction and preventative maintenance. Assisted in opening acquisition facilities, Uniontown pa, and Washington pa, from inception to opening day. Trained staff built inventory was consulted on transition to VIOC properties. Coached SCM's at both acquisition to realize the highest level of customer satisfaction. Advised SCM's how to best certify and develop staff while simultaneously mentoring Walter, on working to become R1 at the washington pa, service center. During this increased responsibility Mark Colman, Area Manager, depended on me to assist at all area service centers in any capacity when needed.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Center Manager II
Valvoline
Mcmurray, PA
08.2022 - Current
- Monitor daily labor hours and access car count and adjust schedule as necessary.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Effectively communicate daily report results.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organize one minute huddles to build camaraderie and foster pleasant workplace culture.
- Resolve customer inquiries and concerns requiring management-level escalation.
- Evaluate individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remain calm and professional in unforeseen circumstances and effectively diffuse tense situations.
- Made or approved inventory and supply purchases to increase sales and enhance customer satisfaction.
Service Center Manager
Valvoline
Mcmurray , PA
10.2012 - 08.2022
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Plan and lead team meetings to review business results and communicate new and ongoing priorities.
- Resolve customer inquiries and concerns requiring management-level escalation.
- Evaluate individual and team business performance and identified opportunities for improvement.
- Review employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Plan and deliver training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruit and train new employees to meet job requirements.
- Mediate conflicts between employees and facilitated effective resolutions to disputes.
- Answer phone calls and respond to questions and concerns.
- Authorize and approve inventory and supply purchases.
Assistant Store Center Manager II
Valvoline
Mcmurray , PA
10.2011 - 10.2012
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Store Center Manager
Valvoline
Mcmurray , PA
08.2009 - 10.2011
- Supervised daily activities and performance of hourly vamily employees.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep service center well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Senior Technician
Valvoline
Mcmurray , PA
12.2008 - 08.2009
- Kept shop area neat and clean by removing debris and safely disposing of used oil.
- Trained and guided employees on correct methods for performing Super-Pro.
- Planned work procedures using charts, technical manuals and experience.
- Documented work performed for each vehicle on repair order.
Certified Technician
Valvoline
Mcmurray, PA
07.2005 - 12.2024
- Drained motor oil, changed oil filters and greased chassis fittings.
- Changed oil, transmission fluid and filters in vehicles.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Performed complete vehicle maintenance inspections and topped off fluid levels.
Education
High School Diploma -
Cochranton High School
Cochranton, PA06.2004
Skills
- Successfully promoted 3 current SCM's in the past year and a half
- Employee Coaching and Mentoring
- Complex Problem solving, trusted by Area Manager to source needed solutions and act as liaison valued customers
- Sales Planning
- Consistent Super-Pro employee Training
- Successfully implemented VIOC strategic Planning
- Customer Service
- Staff development/scheduling major strength
- Staff training
- Consistently deliver timely employee reviews with teachable examples
- Meet or exceed monthly VIOC goals
- successfully manage service center(s) operations and Efficiency
- Meets or exceeds monthly plan
Certification
- Rookie of the year
- VIOC University
- Macs Mobile Air Conditioning Certification
- Super-Pro
- Bottom-Side certification
- Top-Side certification
- Customer Service Representative
- Introduction to management certification
Timeline
Service Center Manager II
Valvoline
08.2022 - Current
Service Center Manager
Valvoline
10.2012 - 08.2022
Assistant Store Center Manager II
Valvoline
10.2011 - 10.2012
Assistant Store Center Manager
Valvoline
08.2009 - 10.2011
Senior Technician
Valvoline
12.2008 - 08.2009
Certified Technician
Valvoline
07.2005 - 12.2024
High School Diploma -
Cochranton High School
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