Christopher Conley
6-25-1 Mizugama Mansion 302, Kaden-cho,Okinawa
Summary
Dynamic and results-driven Shift Manager with over five years of experience in the retail industry and two years in Public Affairs. Renowned for my meticulous attention to detail and exceptional problem-solving skills, I excel in identifying and resolving discrepancies swiftly, driving significant improvements in workplace productivity. Adept at managing multiple store tasks simultaneously with unmatched speed and professionalism, I consistently deliver exceptional operational efficiency and customer satisfaction. Passionate about fostering a high-performance environment and committed to excellence in all aspects of store management.
Overview
7
7
years of professional experience
Work History
Shift Manager/Public Affairs
AAFES
08.2023 - Current
- Trained and mentored staff in sales techniques, product knowledge, and customer service.
- Created and implemented staff training programs, improving performance and productivity.
- Managed inventory, orders, and schedules to meet budget goals, minimizing waste and maximize profitability.
- Managed discrepancies on damaged shipments, initiated corrective actions, and completed necessary documentation to maintain inventory accuracy.
- Performed periodic and special inventories, maintaining accurate inventory records and assisting in inventory management processes.
- Utilized computer systems to track incoming and outgoing shipments and organize the warehouse space.
- Managed social media platforms to engage with stakeholders and promote key messages.
- Organized community events to build relationships with target audiences and enhance brand.
- Conducted media outreach and managed press inquiries to promote positive image.
SPVY Customer Experience Associate
AAFES
09.2020 - 08.2023
- Lead Customer Supervisor
- Analyze sales records to determine top sellers and merchandising effectiveness.
- Responsible for conceptualizing, developing, and facilitating the implementation of departmental special sales and marketing events (holiday, seasonal, contests, etc.).
- Empower associates to create an environment that delivers the best customer experience and an increase in customer satisfaction through the organizations mission, vision, and core values.
- Led team in an annual inventory count ensuring 100% accountability of all merchandise for Kadena Main Store.
- Collaborate with the Inventory Control Associate to ensure prompt fulfillment of Unit purchases, maintaining efficient supply chain operations.
- Streamline the review, tracking, and processing of customers' online orders, proactively informing them about any potential backorders or delays to enhance transparency and manage expectations effectively.
- Review, track, and process 550-600 customer online orders and advise customers of potential back-orders or delays.
Customer Experience Associate/Teller
AAFES
02.2019 - 09.2020
- Provide administrative and clerical support to cashiers cage/customer service operations.
- Review current processes to improve efficiencies resulting in tailored customer experience.
- Maintain accountability for all money assigned, such as issuing change funds, prepares bank deposits, receives/verifies daily cash receipts, processing western union transactions and petty cash funds.
- Maintain control of internal keys and handheld scanners.
- Perform a variety of routine administrative clerical duties such as processing layaway's, controlling layaway merchandise, refunds/adjustments, and school meals.
- Perform standard teller transactions for customer's including servicing customer accounts, create/process layaway's, managing AFN decoder rentals, cashing checks, process refunds/returns, and correcting discrepancies from front checkout.
- Maintain thorough knowledge of store merchandise, and responsible for selling in-store credit cards.
Education
Bridge Transition Program 24-1 -
05.2024
Cyber Security Management -
Western Governors University
10.2025
Retail Management Academy - undefined
06.2022
Skills
- Adaptability
- Microsoft Office
- Project Management
- Critical Thinking
- Complex Troubleshooting
- Leadership skills
- Time management
- Communication
- Media relations
- Strategic planning
Timeline
Shift Manager/Public Affairs
AAFES
08.2023 - Current
SPVY Customer Experience Associate
AAFES
09.2020 - 08.2023
Customer Experience Associate/Teller
AAFES
02.2019 - 09.2020
Retail Management Academy - undefined
Bridge Transition Program 24-1 -
Cyber Security Management -
Western Governors University
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