Christopher Conrad
Colorado Springs,CO
Summary
Highly motivated sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
23
23
years of professional experience
Work History
Sales Associate
Seven Eleven
Colorado Springs, CO
01.2017 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Developed, marketed and sold full range of products and support services
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
Interior Designer/counter Top Installation
King Customs Inc
Colorado Springs, Colorado
11.2016 - 02.2020
- Developed space planning concepts, color palette selections and textile presentations.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Programmed space requirements from schematic design to construction document phase and installation
- Worked flexible hours; night, weekend, and holiday shifts.
- Researched trends in area of green building and environmental design to incorporate into business and residential projects.
Hardwood Floor Specialist
Bag And Small Customs
Colorado Springs, Colorado
02.2017 - 05.2019
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Applied filler compound and coats of finish to floors to seal wood.
- Guided sanding machines over surfaces of floors to achieve smoothness.
- Inspected floors for smoothness.
- Maintained excellent communication, cleanliness and safety standards on work sites and projects, boosting customer satisfaction ratings 35%.
- Scraped and sanded floor edges and areas inaccessible to floor sanders using scrapers, disk-type sanders and sandpaper.
Packing Delivery
Fed Ex Ground
Colorado Springs, Colorado
10.2016 - 01.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Delivered packages to customer doorsteps and business offices.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
First Assistant Store Manager
McDonald's
Colorado Springs, Colorado
06.2006 - 06.2015
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Sales Associate/professional Ear Piercer
Piercing Pagoda Of Zale
Colorado Springs, Colorado
10.2006 - 12.2006
- Maintained records of account specific service problems and assisted in prioritizing work requests.
- Responded to client requests or questions.
- Conducted P&L statement analysis to improve daily operations, increase revenue by 15% and reduce costs of stolen and damaged property.
- Frequently inspected production area to verify proper equipment operation.
- Collected, arranged and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets .
- Developed, marketed and sold full range of products and support services
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Provided positive first impressions to welcome existing, new and potential customers by 10% weekly.
- Prepared large cash deposits with zero discrepancies
Cashier Assistant Manager
Captin D's
Colorado Springs, Colorado
02.2005 - 06.2006
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Directed strategic workforce planning, performance management, and benefits administration.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Managed six team members across four departments, resulting in approximate $300.00 increase in annual revenue.
- Strategically managed resources, milestones and budgets, saving $125 in expenses per monthly.
Warehouse Worker/onsite Installer
Dms Custom Countertops/glass
Colorado Springs, Colorado
03.2006 - 05.2006
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Operated RF scanners to track merchandise and verify contents of containers.
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Measured dimensions of finished pieces for conformance to specifications.
- Performed general housekeeping and cleaning tasks.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Telemarketing Sales Representative
MCI Telecommunications
Colorado Springs, Colorado
09.2003 - 12.2003
- Completed daily cold calling and outreach to build sales pipeline.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered calls, took messages and transferred calls to correct individuals.
- Made average of 210 outbound calls per day.
- Recorded contact information of customers and potential customers in internal database.
- Contacted businesses via cold or warm calling to offer services relevant to industries or niches.
- Generated minimum of 10 confirmed sales daily.
- Set up appointments with interested customers according to schedule availability.
- Provided information about available products and services, membership details, and purchase advantages.
Automotive Detailer/Sales Associate
7st Wave Carwash
Colorado Springs, Colorado
06.2002 - 10.2003
- Negotiated purchase prices and explained sales, warranty and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Outlined sales, warranty and service procedures.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Performed10 inspections daily and kept complete, accurate records of vehicle condition
- Vacuumed interiors of vehicles to remove dirt and debris
- Applied wax to vehicle exteriors and buffed to brilliant shine
- Used steam cleaning equipment to remove dirt from engine and engine compartment
- Completed vehicle inspections prior to service and after completion to assess damage
Detail Shop Manager
Waterworks Carwash
Colorado Springs, Colorado
05.2001 - 11.2002
- Oversaw inventory, equipment maintenance and bay cleaning.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Managed team of seven personnel focused on providing expert detailing services to satisfied and v.i.p card and potential card purchaser's !!!
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Delivered training for staff development, change management and materials, process and technical controls.
- Trained and developed personnel to improve safety, employee relations and resolve auto detailing and customer issues to provide 100% customer satisfaction!!!
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Directed training and retraining of employees to boost performance and enhance business results.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Line Assembler
Schleg Lock
Colorado Springs, Colorado
09.2001 - 11.2001
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Changed out equipment, tools and materials to set up new production runs.
- Restocked other stations and moved completed items to other stations for additional processing.
- Completed skilled work using electrical, hydraulic and air-activated hand tools.
- Read and understood schematics to accurately connect each component.
- Buffed out minor scratches and imperfections to improve product quality.
- Performed hand-finishing of final products after assembling component parts for items.
Sandwich Artist
Arbys Resturant
Colorado Springs, Colorado
04.2000 - 07.2000
- Assisted customers in choosing menu items by providing food complementing information.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Cashier Team Lead/Grill Cook
Wendys Restaurant
Colorado Springs, Colorado
06.1998 - 08.1998
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Maintained cash drawer of $100.00 or more per shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Set up new sales displays each sales/promotion and advertisement boards.
Education
GED -
Sierra High School
Colorado Springs, CO05.2001
Skills
- Sales expertise
- Warehousing Practices and Procedures
- Warehousing functions
- Software diagnosis
- Desktop support
- Debris removal
Timeline
Hardwood Floor Specialist
Bag And Small Customs
02.2017 - 05.2019
Sales Associate
Seven Eleven
01.2017 - 04.2020
Interior Designer/counter Top Installation
King Customs Inc
11.2016 - 02.2020
Packing Delivery
Fed Ex Ground
10.2016 - 01.2017
Sales Associate/professional Ear Piercer
Piercing Pagoda Of Zale
10.2006 - 12.2006
First Assistant Store Manager
McDonald's
06.2006 - 06.2015
Warehouse Worker/onsite Installer
Dms Custom Countertops/glass
03.2006 - 05.2006
Cashier Assistant Manager
Captin D's
02.2005 - 06.2006
Telemarketing Sales Representative
MCI Telecommunications
09.2003 - 12.2003
Automotive Detailer/Sales Associate
7st Wave Carwash
06.2002 - 10.2003
Line Assembler
Schleg Lock
09.2001 - 11.2001
Detail Shop Manager
Waterworks Carwash
05.2001 - 11.2002
Sandwich Artist
Arbys Resturant
04.2000 - 07.2000
Cashier Team Lead/Grill Cook
Wendys Restaurant
06.1998 - 08.1998
GED -
Sierra High School
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