CHRISTOPHER CONWAY
Felton,DE
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. I've been facilitating groups for the past 9/10 years, both in rehabs and prisons throughout the state.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SUD Case Manager
DSAMH
04.2024 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Assisted clients in setting realistic goals, developing coping mechanisms.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
DOC Statewide Group Intervention Specialists
Gateway Foundation Rehab Centers, Centurion
04.2019 - 04.2024
- Facilitated small group instruction for targeted skill development, enhancing academic growth for all participants.
- Evaluated client progress regularly, adjusting treatment plans as needed for continued improvement.
- Established rapport with clients, fostering trust and open communication throughout the counseling process.
- Developed therapeutic relationships with diverse clientele from various cultural backgrounds, demonstrating empathy and understanding of unique life experiences.
- Role play activites
- 8 weeks course
- Worked at all state prisons in the state of delaware
- Conducted thorough assessments of clients'' cognitive abilities, identifying areas of strength and growth opportunities.
Counselor 1
Gateway Foundation Rehab Centers
03.2016 - 04.2019
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
Human Services - Human Services
Delaware Technical Community College
DEHigh School Diploma -
Cape Henlopen High School
Lewes, DE06.2003
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Certification
Certified Cognitive behavioral facilitator
Timeline
SUD Case Manager
DSAMH
04.2024 - Current
DOC Statewide Group Intervention Specialists
Gateway Foundation Rehab Centers, Centurion
04.2019 - 04.2024
Counselor 1
Gateway Foundation Rehab Centers
03.2016 - 04.2019
Human Services - Human Services
Delaware Technical Community College
High School Diploma -
Cape Henlopen High School
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