Christopher Conwell
Tulsa,OK
Summary
Qualified Leadership Development & Strategy Advisor with extensive experience in managing business operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams to drive results. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrator, Project Manager
Jonathan Gibson State Farm Agency
01.2024 - Current
- Spearheaded integral and foundational training and business operations projects and was entrusted to complete projects independently with deadline requirements.
- Trusted by the agency owner to maintain business operations in his absence and properly manage office associates.
- Held weekly meetings with agency owner to discuss business proposals, provide detailed progress reports, review office performance, and devise strategies for growth.
- Curated and maintained reports for financials, office performance, revenue and application tracking, and training playbooks.
- Assigned as claims liaison in order to ensure proper clientele satisfaction and retention after filing a claim.
- Owned the social media presence of the company by ensuring frequent posts, review responses, and compliant handling of images and other virtual media.
- Managed office operations, ensuring efficient workflow and timely completion of administrative tasks.
- Trained new staff on office protocols, fostering a knowledgeable team environment.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Operations Manager
Alorica
01.2018 - 01.2023
- Oversaw teams of 10–24+ representatives, ensuring accountability, performance, and escalation management.
- Participated in high-level meetings with business/account managers and client services to align goals and strategies.
- Developed and executed internal communications and training strategies, ensuring consistent messaging and skill development.
- Demonstrated strong multitasking abilities, managing company funds and fulfilling contractual obligations to benefit client bases.
- Proficient in data entry, de-escalation, and effective verbal communication, with strong policy enforcement and procedural knowledge.
- Experienced with Amadeus (GDS), Oracle (Database, E-Business Suite, Cloud), and ServiceNow for incident resolution, triage, and data management.
- Skilled in diagnosing/resolving technical issues, assessing and prioritizing incidents, and analyzing data to identify trends and improve processes.
- Collaborated with cross-functional teams to resolve incidents, enhance workflows, and ensure operational efficiency.
- Managed diverse business areas, including Travel & Leisure (JP Morgan Chase + Expedia), Energy & Gas (Entergy), and Medicaid Benefits Management (Gainwell).
- Led cross-functional teams to implement quality assurance initiatives, improving service delivery.
- Developed and executed training programs for staff, fostering skill advancement and retention.
- Analyzed performance metrics to identify trends and drive continuous improvement efforts.
Barista
Starbucks
01.2016 - 01.2018
- Responsible for maintaining location cleanliness and adherence to health standards.
- Tasked with providing customer assistance for food and drink requests.
- Participated in the Coffee Master program to master coffee knowledge and pairings.
- Aided in product delivery, inventory management, and ensuring proper product storage.
- Crafted high-quality beverages following standardized recipes and customer preferences.
- Monitored inventory levels, placing orders to maintain stock of essential supplies.
Center Store Customer Service Clerk
Reasors
01.2015 - 01.2016
- Entrusted to stock the store on a daily basis and inventory management.
- Assist customers with maneuvering isles and product lines.
- Implement strategic visual presentation strategies to enhance customer engagement through store layout and presentation.
- Assumed responsibilities as a backup cashier and versatile team member proficient in managing various tasks.
Education
High School Diploma -
Edison High School
Tulsa, OKAdobe Certification, Multimedia Design Diploma - undefined
Tulsa Technology Center
Tulsa, OKEntry Level Experience - undefined
Tulsa Community College
Tulsa, OKSkills
- Strategic Planning
- Leadership
- Data Analytics
- Budget Management
- Relationship Building
- Change Management
- Coaching and Training
- Report Generation and Troubleshooting
- Data-driven Decision Making
- Creative Problem Solving
- Creative Design
- Concept Presentation
- Telecommunications
- Workforce Management
- Office Software
- Adobe Suite Products
- SAP Online Tools
- Oracle Workforce Tools
- Multimedia Editing/Producing
- Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts
- Video cameras, DSLR, Apple ISO/Android devices for production
- Web Management
- IT/Data Security Experience
- Administrative support
- Office administration
Accomplishments
During my tenure at Tulsa Technology Center, I participated in Business Professionals of America (BPA), competing in a nationwide Team Project Management competition. My team achieved second place in the state of Oklahoma.
Offered role as Quality Ambassador while supporting Chase + Expedia Partnership due to team's exceptional quality scores. In this role, I participated in bi-weekly meetings to present my site's quality key performance indicators (KPIs), areas for improvement, and strategies for achieving our goals in the upcoming weeks.
Certification
Adobe Certified Associate in Visual Communications Using Adobe Photoshop, Certiport | Issued 2015
Timeline
Office Administrator, Project Manager
Jonathan Gibson State Farm Agency
01.2024 - Current
Operations Manager
Alorica
01.2018 - 01.2023
Barista
Starbucks
01.2016 - 01.2018
Center Store Customer Service Clerk
Reasors
01.2015 - 01.2016
Adobe Certification, Multimedia Design Diploma - undefined
Tulsa Technology Center
Entry Level Experience - undefined
Tulsa Community College
High School Diploma -
Edison High School