Christopher Cook
Palmetto,FL
Summary
Driven Business Development professional with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Business Development
AllRelo
03.2024 - Current
- Negotiated, prepared, and signed contracts with clients.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Director of Customer Success
Service Minds Inc
02.2018 - 03.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sales Consultant
Brown Heating & Cooling
01.2015 - 02.2018
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
Senior Wholesale/B2B Account Manager
Totally Wicked
02.2011 - 12.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Drove sales by developing multi-million dollar contract sales.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Director of Events
MVP Arena Sports
01.2009 - 01.2011
- Surveyed and analyzed event and strategy success and orchestrated improvements that increased attendee satisfaction and revenue numbers.
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
- Developed and maintained year-round calendar of events, raised brand awareness and drove organic engagement with consumers and partners.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported team members and volunteers.
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact.
- Trained and supervised event staff to complete tasks on time.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
Education
Manatee Technical Institute
Bradenton, FL05.2005
Bayshore High School
Bradenton, FL05.2005
Associate - Business Administration And Management
Manatee Community College
Bradenton, FL10.2007
Skills
- Account Management
- Shift Management
- Telemarketing
- Recruiting
- Event Planning
- Leadership
- Interviewing
- Time Management
- Microsoft Office
- Management
- Sales
- Employee Orientation
- Cold Calling
- Mentoring
- Marketing
- Team Management
- Performance Management
- Quality Assurance
- Supervising experience
- Analysis skills
- Continuous improvement
- Growing experience
- Profit & loss
- Administrative experience
- Project management
- Customer service
- Communication skills
- Conflict management
- Workforce management
- Team management
- Account management
- Budgeting
- Negotiation
- IVR
- Forecasting
- Sales management
- Business development
- Quality assurance
- Zendesk
- VoIP
- Windows
- SharePoint
- Data analytics
- Financial analysis
- Knowledge management
- Payroll
- Typing
- AI
- PPC Campaign Management
- Sports coaching
- Shift management
- HubSpot
- Service Titan
Certification
- First Aid Certification
- CPR Certification
Personal Information
Relocation: Anywhere
Timeline
Director of Business Development
AllRelo
03.2024 - Current
Director of Customer Success
Service Minds Inc
02.2018 - 03.2024
Sales Consultant
Brown Heating & Cooling
01.2015 - 02.2018
Senior Wholesale/B2B Account Manager
Totally Wicked
02.2011 - 12.2015
Director of Events
MVP Arena Sports
01.2009 - 01.2011
Manatee Technical Institute
Bayshore High School
Associate - Business Administration And Management
Manatee Community College
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