Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Cooke

Charlotte,NC

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and customer service-oriented with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing and solving problems, and a fast learner.

Overview

2
2
years of professional experience

Work History

Manager on Duty

Chick-fil-A
12.2021 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.

Team Member

Suki Hanna
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

High School Diploma -

Jackson Day School
Charlotte, NC
05.2024

Skills

  • Attention to Detail
  • Customer Service
  • Workplace Safety
  • Cash Handling
  • Complaint Resolution
  • Positive Attitude

Timeline

Manager on Duty

Chick-fil-A
12.2021 - Current

Team Member

Suki Hanna

High School Diploma -

Jackson Day School

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Christopher Cooke