CHRISTOPHER COOPER
Gastonia,NC
Summary
Customer-oriented General Manager with two years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
GF Hotels and Resorts
2023.08 - Current
- Leading a team at a Fairfield Inn by Marriott
- Running 90 room property
- Running of front desk, days, evenings, and night audit
- Budgeting of departments labor and supplies
- Forecasting and budgeting of property's projected revenue
- Counting and managing of hotels deposits and on-sights cash
- Hiring, background checks, and file audits
- Looking over P&L's, writing weekly reports, and usage of M3
- CPR certified, Food Handler certified, and Alcohol and Tobacco serving certified
- Weekly reports
- Provided guidance to staff members on new procedures and policies
- Managed All Department
- Fielded telephone calls and complaints from clients
- Ensured adequate staffing and recruitment to meet the needs of the business.
General Manager
Hampton by Hilton
2022.04 - 2023.08
- Running 112 room property
- Running of front desk, days, evenings, and night audit
- Budgeting of departments labor and supplies
- Forecasting and budgeting of property's projected revenue
- Counting and managing of hotels deposits and on-sights cash
- Hiring, background checks, and file audits
- Looking over P&L's, writing weekly reports, and usage of M3
- CPR certified, Food Handler certified, and Alcohol and Tobacco serving certified
- Weekly reports
- Provided guidance to staff members on new procedures and policies
- Managed All Department
- Fielded telephone calls and complaints from clients
- Ensured adequate staffing and recruitment to meet the needs of the business.
District Manager
Healthcare Services Group
2018.03 - 2022.04
- Overseeing 14 environmental services departments in Nursing Homes
- Overlooked payroll for 14 accounts
- Inspected 14 accounts for cleanliness
- Hired Account Managers for each account
- Overlooked ordering of Account Managers
- Set ordering guide and Par levels for facilities.
Account Manager
Healthcare Services Group
2010.02 - 2018.03
- Managed payroll
- Made schedules
- Inspected facility for cleanliness
- Ordered inventory for facility
- Made sure routines were running properly
- Hired housekeeping and laundry.
Education
High School Diploma -
WEST VIGO HIGH SCHOOL
West Terre Haute, IN06.2003
Skills
- Environmental Services
- Store Management Experience
- Hotel experience
- Payroll
- Management
- Guest Services
- Floor Care
- Account Management
- Profit & Loss
- Labor Cost Analysis
- Budgeting
- Buffing
- Operations Management
- Purchasing
- Forecasting
- Pricing
- Leadership
- Communication skills
- Hospitality
- Customer service
- Supervising experience
- Night Audit
- Strategic Planning
- Process Improvement
- Office Management
- Human Resources
- Financial Report Writing
- Inventory Control
- Accounts receivable
- Recruiting
- English
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 01/2022, Motivating others to achieve objectives and identifying improvements or corrective actions
Certification
Timeline
General Manager
GF Hotels and Resorts
2023.08 - Current
General Manager
Hampton by Hilton
2022.04 - 2023.08
District Manager
Healthcare Services Group
2018.03 - 2022.04
Account Manager
Healthcare Services Group
2010.02 - 2018.03
High School Diploma -
WEST VIGO HIGH SCHOOL
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