CHRISTOPHER COPELAND
CORONA,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
3
3
years of professional experience
Work History
Process Server
ABI Document Support Svc
- Processing and delivery of subpeonas
- Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
- Provided proof of service in form of affidavit.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Utilized advanced technology tools for tracking cases, streamlining information management, and enhancing job performance capabilities.
Salesman
Fritts Ford
- Sales of automotive vehicles, customer service, and contracting of vehicle sales
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Maximized profits through effective negotiation tactics during the closing process.
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
- Developed tailored sales strategies for diverse clients, effectively addressing their unique needs.
Server
Kabuki Japanese Restaurant
- Customer Service, Food prep, Opening/Closing Prep, Kitchen expo, Money Handling, Daily upkeep of the Kitchen and Cleanliness, Order Taking.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Fire Sprinkler Installer
R R Fire Protection
- Duties include fabrication and installation of fire sprinklers, use of pipe threading machine as well as operation of forklift, boom-lift, and scissor-lift
- Pipe demolitions, pipefitting, and end of day clean up and inventory of all tools and equipment.
- Optimized workflow efficiency through effective organization of equipment on worksites.
- Collaborated with team members for efficient completion of large-scale projects while maintaining a high level of quality in all installations.
- Provided clear communication to clients regarding project progress, potential obstacles, and expected outcomes for their fire protection needs.
- Contributed to a culture of safety by actively participating in ongoing education and training opportunities within the fire protection industry.
- Conducted regular assessments of installed systems to ensure they meet NFPA standards.
- Streamlined installation processes by following blueprints, specifications, and codes to ensure proper placement of pipes, hangers, and sprinkler heads.
Janitorial Worker
Executive Services
2020.11 - 2024.01
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Cleaned and sanitized drinking fountains.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
Education
High School Diploma -
Bloomington High School
Bloomington, CASkills
- Strong Ethics
- Team Collaboration
- Legal Document Processing
- Building Trust and Relationships
- Support Services
- Cleaning and sanitizing
- Vacuuming floors
- Inventory Monitoring
Timeline
Janitorial Worker
Executive Services
2020.11 - 2024.01
Process Server
ABI Document Support Svc
Salesman
Fritts Ford
Server
Kabuki Japanese Restaurant
Fire Sprinkler Installer
R R Fire Protection
High School Diploma -
Bloomington High School
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