Christopher Copeland
Summary
Program support professional with strong background in administration and project coordination. Skilled in streamlining processes, managing schedules, and supporting cross-functional teams to achieve goals. Known for adaptability, reliability, and fostering collaborative environments. Proficient in problem-solving, communication, and organizational tasks essential for program success.
Overview
30
30
years of professional experience
Work History
Program Support Specialist
USMEPCOM
01.2024 - Current
- Oversees funding for Battalion 6 (BN6); builds FY spend plans with six MEPS
- Communicates on a weekly basis with BN/subordinate command teams ensuring execution rates are achieved
- Analyzes data for BN6 POM / UFR submissions; presents justifications for additional funding to BN6 Commander for related decision points
- Oversees the CSD Program; works with BN6 Supply ASTs ensuring Key Control, Property Accountability, and Government Purchase Cards processes are executed in accordance with regulatory guidelines
- Manages the DTS Program; Reviews all travel documents for accuracy and validates funds availability
- Successfully processed 1,967 transactions totaling $355,684.63 during most recent rated period
- Monitors the DTS Training Program; ensures all Approving/Certifying Officials (AO/CO) and Non-accountable officials training records remain up to date
- Oversees 42 Central Billed accounts ($3.9 Mil); works with six Transportation Assistants (TA) to ensure timely payments of accounts
- Oversees 185 Individual Billed accounts; Investigates and resolves any payment issues related to travelers
- Volunteers as support agent for Chicago MEPS; Performs duties as an Anti-terrorism Officer
Lead Human Resource Assistant (HRA)
USMEPCOM
08.2023 - 01.2024
- Promoted into the Program Support Specialist role
- Provided technical guidance and support to a Team of eight HRAs responsible for the processing and shipping of Armed Service Applicants
- Trained the HRAs on the importance of standard work and communicating task completion resulting in the elimination of double work and missing key processing duties throughout daily operations
Maintenance Manager
CBRE
05.2022 - 02.2023
- Company Overview: CBRE with Amazon Account
- Oversees all hiring within the facility
- Responsible for the maintenance and upkeep of an Amazon Fulfillment Center consisting of 2.6 million SQFT with 16.5 miles of conveyance, Amazon Robotics, and more
- Led 4 Area Maintenance Managers and three centrally managed functions (e.g., Control Systems Engineer, Reliability Program and Base Building Management) over four shifts of 24/7 operations
- Established relationships with Sr. Amazon management, operations, associates, contractors, and vendors ensuring commitment to conducting activities in a safe, healthy, and environmentally responsible way
- Planned and Coordinated Projects and Changes to Amazon Operations and Equipment
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
Manufacturing Quality Supervisor
Daimler
08.2021 - 04.2022
- Company Overview: Mount Holly Truck Manufacturing Plant
- Managed 30 Quality inspectors and the Quality Feedback Loop System: Responsible for inspecting and providing feedback to all departments within the manufacturing plant
- Managed the E-Inspection Database; Took the initiative to learn the program and make an immediate impact by receiving feedback from the inspectors, researching, and making necessary improvements
- Managed department Production Tech and CI Facilitator; coordinates SQCDME activities
- Managed department Training Program; Trained 60+ processes within a 6-month period ensuring flexibility within the department
TOS-Continuous Improvement Supervisor
Daimler
01.2019 - 07.2021
- Company Overview: Mount Holly Truck Manufacturing Plant
- Managed the Plant LMS Program training 39 Mount Holly and 18 FCCC Supervisors on the basics of Lean Manufacturing
- Coached multiple supervisors and managers through plant continuous improvement efforts
- Managed the TPM Program by coordinating, facilitating, and training plant leadership on the preparation and implementation requirements for TPM resulting in achieving TPM Level 3 (Highest in plant history)
- Managed corporate audit requirements and plant development resulting in achieving 93% on Back to Basics (highest plant improvement) and 3.0 score on the TOS_QA Assessment (highest is DTNA – U.S Plants)
- Managed an Offline Flexible Sales Project resulting in a reduction/reallocation of 10 Full-time equivalents
Production Supervisor (Final Cab)
Daimler
01.2018 - 12.2018
- Company Overview: Mount Holly Truck Manufacturing Plant
- Coached the OU Manager in developing the 2018 Policy Deployment Tactical Implementation Plan (TIP) resulting in identifying tasks, assigned responsibility, deliverable expectations and KPI tracking
- Changed the culture while supervising second shift though engaging team leaders daily: Andon/Quality in Station – Direct Run improvement
- Played an active role in problem solving with the cab line: Recommended projects to improve the department to reduce waste and improve timely delivery
- Coached supervisors to improve their communication skills with their shifts to get employees to respond in a positive manner
Lean Consultant Trainee
Daimler
03.2017 - 12.2018
- Company Overview: Mount Holly Truck Manufacturing Plant
- Published Article to Daimler's Lean Wiki Website: Development of Soft Skills, June 2018
- Managed project related to creating a layout for fifteen kitting cells within 29,000 SQFT
- Improvements include reducing HPV/Touches per part, and Increasing Pick Rate (Cleveland TMP, NC – 3 Months)
- Managed project related to optimizing central store to receive new model parts, improving the plan for every part, and restructuring the delivery routes (Santiago TMP, Mexico – 3 Months)
- Project managed the restructuring of the engine assembly line and material delivery resulting in the decrease of defects per unit, increasing value add and material pick rates per hour (Saltillo TMP, Mexico – 3 Months)
- Managed an assembly line project; Optimization resulted in the rebalancing of processes, waste elimination, and the potential reduction of five full-time employees (Mt. Holly TMP, NC 3 - Months)
Production Supervisor (Offline)
Daimler
07.2015 - 01.2018
- Company Overview: Mount Holly Truck Manufacturing Plant
- Promoted cross training resulting in 22 New Hires evaluated, retained, and having the ability to operate independently within 6 months
- Aligned four teams by encouraging crosstalk communication on customer needs resulting in the best offline streak (23 Days) of meeting sales targets between three shifts
- Drove continuous improvement for offline processes related to fluid fill
- Coordinated efforts between three departments that resulted in the elimination of bottle necks at the beginning of the offline process
US Army
01.1995 - 01.2015
Education
Certificate - CES Foundation Course
US Army
01.2024
Certificate - Lean Expert Consultant (Project Management)
Daimler Trucks North America
01.2018
Certificate - Essentials of Project Management
Villanova University
Villanova, PA01.2016
Degree - Master of Science, Human Resource Development
Villanova University
Villanova, PA01.2014
Skills
- Account management
- Meeting facilitation
- Data analysis
- Team oversight
- Budget administration
- Problem-solving
Military Experience
US Army, 07/1995 - 08/2015, Retired Master Sergeant
Timeline
Program Support Specialist
USMEPCOM
01.2024 - Current
Lead Human Resource Assistant (HRA)
USMEPCOM
08.2023 - 01.2024
Maintenance Manager
CBRE
05.2022 - 02.2023
Manufacturing Quality Supervisor
Daimler
08.2021 - 04.2022
TOS-Continuous Improvement Supervisor
Daimler
01.2019 - 07.2021
Production Supervisor (Final Cab)
Daimler
01.2018 - 12.2018
Lean Consultant Trainee
Daimler
03.2017 - 12.2018
Production Supervisor (Offline)
Daimler
07.2015 - 01.2018
US Army
01.1995 - 01.2015
Certificate - Lean Expert Consultant (Project Management)
Daimler Trucks North America
Certificate - Essentials of Project Management
Villanova University
Degree - Master of Science, Human Resource Development
Villanova University
Certificate - CES Foundation Course
US Army
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