Christopher Copning

Establish and maintain relationships with cadets who graduate from the Challenge Academy to assist them in next-step goal planning and placement. Assist ages 16-18 youth with building job resumes, filling out college applications, or enlisting in the military. Assist with all IT problem-solving in the department. Create portfolios and spreadsheets for data entry. Data entry for cadet tracking, with follow-up calls, texts, etc.

• Processed customer orders according to established procedures.
• Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
• Monitored inventory of office supplies in the mailroom.
• Maintained a safe working environment in accordance with OSHA standards.
• Prepared documents for mailing by folding, stuffing, sealing, stamping, and affixing postage.
• Loaded and unloaded trucks with packages and supplies.
• Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.

• Owned and Operated business.
• Educated customers about proper care of their appliances.
• Recommended replacement parts and routine maintenance.
• Analyzed schematic drawings, product manuals, and troubleshooting guides to diagnose and repair problems.
• Removed, disassembled, and fixed appliance parts.
• Ordered supplies, tools and equipment to complete repairs.
• Inspected, tested, and repaired electrical components of appliances.
• Ordered replacement parts as needed for repairs.
• Diagnosed appliance malfunctions and determined necessary repairs.
• Cleaned and lubricated motors, bearings, shafts, fans, filters, hoses, and other parts.
• Measured and cut pipe to connect feeder lines and equipment to appliances.
• Troubleshot problems using diagnostic tools such as voltmeters and ammeters.
• Performed preventative maintenance on all types of appliances.
• Repaired refrigerators by replacing worn gaskets or thermostats.
• Explained the nature of the problem and how it was resolved to customers.
• Resolved customer complaints in a timely manner.
• Followed up with customers after service call completion.
• Provided technical support over the phone for customers who need assistance with their appliances.
• Presented and explained estimates to property owner or landlord.
• Identified potential issues that may arise with an appliance before completing a repair.
• Conducted circuit tests to locate shorts and grounds.
• Adjusted valves, belts, switches, and controls to ensure optimal performance.
• Repaired and serviced kitchen and laundry room appliances.
• Maintained part inventory for on-site installation, maintenance, and repair of appliances.
• Maintained records of service calls made including customer contact information.
• Tested appliance parts with hand instruments.
• Adhered to safety procedures when handling hazardous materials.
• Disassembled broken and defective equipment to facilitate repairs.
• Documented all work performed in accordance with company policies and procedures.
• Used hand tools to remove covers from units in order to access internal parts.
• Provided customers with estimates of repair costs.
• Connected wiring to a variety of electronic components.
• Replaced defective wiring and other parts.
• Instructed customers on how to properly operate, care for and configure appliances.