Christopher Cote
North Conway,NH
Summary
Reliable business professional with experience in sales, project management, process improvement and team management. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Looking for a work at home position as a software developer that will allow to utilize creativity and recent education in software development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Intern
Joy Of Coding Academy
2023.10 - Current
- Participated in workshops and presentations related to projects to gain knowledge.
- Assisted in troubleshooting customer projects under the guidance of a Senior Developer
- Explored new technologies and approaches to streamline processes.
Owner
TheiaSite
2009.08 - Current
- Sole employee for a web design company that I started
- In charge of sales, service, billing, and more
- This position required a great deal of communication with customers and suppliers by phone, video conference, email, and face to face.
Sales and Collections Manager
4Patriots
2019.08 - 2023.09
- Supervised a team of 10 Salespeople and 4 Collections Representatives
- Responsible for overseeing approximately 30% of the company's sales between both areas
- Responsible for building both departments from the ground up including processes, systems, hiring, and strategic planning
- Team is 100% remote and was also supplemented by an offshore agency during peak times.
Customer Service Supervisor
4Patriots
2016.07 - 2019.08
- Supervised a team of 12 representatives
- Responsible for training, quality monitoring, department reporting/analytics, performance reviews, and hiring of remote staff located throughout the United States.
Contact Center Supervisor
L-com Inc
2004.05 - 2013.10
- 2011 Stevie Award Winner for CS Dept of the Year Under 100 Seats
- Oversee a multi-site Contact Center with locations in Massachusetts, Florida, and China (Sales and Customer Service) and ensure that employees are following policies and procedures and that all training is up to date
- Forecast work volume over phone, fax, and email channels
- Maintain Contact Center software packages
- Other responsibilities include Call Monitoring, coverage scheduling, ISO auditor, and Return Authorization monitoring.
Education
Software Developer Curriculum - Software Development
Joy of Coding Academy
New Jersey01.2023
Bachelor's Degree in Business Management -
Western Governers University
Salt Lake City, UT01.2022
Associates Degree in Business Management -
Northern Essex Community College
Haverhill, MA01.2014
High School Diploma -
Merrimack High School
Merrimack, NH06.1996
Skills
- Project Management
- Public Speaking
- Outstanding Communication Skills
- Team Collaboration
- Data Evaluation
- Multitasking and Organization
- Internal and External Communications
- Creative and Resourceful
- Computer Skills
- Complex Problem-Solving
- Verbal and Written Communication
- Software Development
- Dashboard Design
- Sales Expertise
Certification
Master Sales Certification - Cardone University
Timeline
Intern
Joy Of Coding Academy
2023.10 - Current
Sales and Collections Manager
4Patriots
2019.08 - 2023.09
Customer Service Supervisor
4Patriots
2016.07 - 2019.08
Owner
TheiaSite
2009.08 - Current
Contact Center Supervisor
L-com Inc
2004.05 - 2013.10
Software Developer Curriculum - Software Development
Joy of Coding Academy
Bachelor's Degree in Business Management -
Western Governers University
Associates Degree in Business Management -
Northern Essex Community College
High School Diploma -
Merrimack High School
Master Sales Certification - Cardone University
Similar Profiles
Abrorbek KarimjonovAbrorbek Karimjonov
Curriculum Developor at Coding Minds AcademyCurriculum Developor at Coding Minds Academy
Salma MuhumedSalma Muhumed
Founder and Tutor at Blooming Coding Academy at Blooming Coding AcademyFounder and Tutor at Blooming Coding Academy at Blooming Coding Academy
Kera WickerKera Wicker
Apprentice at Base Camp Coding Academy- Graduate InstituteApprentice at Base Camp Coding Academy- Graduate Institute