Christopher Cothron
Nashville,TN
Summary
Amiable IT Support Specialist ready to work with technical and non-technical personnel to rapidly discern root causes and correct disruptive issues. Consistent provider of friendly internal worker and external customer interactions. Combined deep technical knowledge with amicable demeanor to support both exceptional resolution and satisfaction metrics.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Frazier & Deeter
Nashville, TN
06.2023 - Current
- Sole on-site technician and TechOps employee in the Nashville office, while supporting 6 other offices and remote employees.
- Tracked and prioritized IT tickets and requests based on severity, and potential business disruptions. Learned accounting-specific software from CCH, Thomson Reuters, and Wolters Kluwer to better troubleshoot and assist accountants in their duties.
- Lead technician on the Windows 11 upgrade project, TechOps Intranet page design and layout, and Zoom phone system implementation. I also assisted with multiple other projects including mergers and acquisitions.
Service Desk Technician
Marcum, LLP
Nashville, TN
08.2022 - 06.2023
- Supported over 4,000 accountants and support staff with hardware and software issues using remote support software.
- Participated in four mergers by building out laptops, setting up monitors and peripherals, and supporting with merger-related questions and issues.
- Provided technical assistance and support to end users for hardware, software, network and peripheral issues.
Helpdesk Analyst II
Lipman Brothers Inc.
Nashville, TN
08.2020 - 08.2022
- Provided Tier II Helpdesk support for 250 plus users both in-office and remotely using a ticketing system, phone calls, and in-person support both during business hours and on-call.
- Utilized Mobile Device Management (MDM) software on iPhones and iPads to monitor usage, track sales and delivery routes, and manage applications used in the sales and delivery of alcoholic and non-alcohol beverages and products.
- Managed inventory, purchasing, and E-waste of all computer equipment, peripherals, mobile devices, and tablets. Prepared budgets and forecasted hardware and software costs for upcoming Fiscal Year.
Helpdesk Support Tier I /Operations Coordinator
The Onin Group
Nashville, TN
02.2018 - 03.2020
- Utilized a variety remote software to troubleshoot and resolve issues with users’ computers and peripherals across over 95 staffing branches across the United States.
- Oversaw, implemented, and maintained; equipment, inventory, and time clocks for Teammates to utilize at over 75 client locations.
- Managed applicant and Teammate information using a variety of databases for reporting, payroll, and staffing branch statistics.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ01-2016
Timeline
IT Support Specialist
Frazier & Deeter
06.2023 - Current
Service Desk Technician
Marcum, LLP
08.2022 - 06.2023
Helpdesk Analyst II
Lipman Brothers Inc.
08.2020 - 08.2022
Helpdesk Support Tier I /Operations Coordinator
The Onin Group
02.2018 - 03.2020
Bachelor of Science - Business Administration
University of Phoenix
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