Christopher Cotta
Cranston,RI
Summary
Experienced Bank Manager with a successful track record in overseeing bank operations and providing strategic financial guidance. Advisory Board Member for the University of New Haven Pompea School of Business. Expertise in risk management, regulatory compliance, and team leadership to drive operational efficiency and ensure industry standards. Achieved significant revenue growth through strong business acumen, financial analysis, and problem-solving to enhance team performance and achieve banking objectives. B.S. in Business Administration from Franklin Pierce University and MBA from the University of New Haven.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Manager
Centreville Bank
West Greenwich, RI
03.2023 - Current
- Reviewed customer complaints and took appropriate action as needed.
- Managed daily workflow including assigning tasks to staff members.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Created and maintained a positive work environment within the branch.
- Analyzed financial data to identify trends and opportunities for improvement.
- Monitored staff performance and provided feedback to improve productivity.
- Resolved customer inquiries quickly and efficiently while maintaining excellent service standards.
- Conducted quarterly performance reviews for branch employees.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
- Identified areas of operational weakness or potential fraud risks in the bank's systems.
Bank Manager
Santander Bank Us
East Greenwich, RI
05.2022 - 03.2023
- Coordinated with other branches to ensure smooth operation across all locations.
- Managed daily workflow including assigning tasks to staff members.
- Provided guidance and training to team members in order to ensure proper procedures were followed consistently.
- Reviewed customer complaints and took appropriate action as needed.
- Performed daily audits of cash drawers, deposits, withdrawals, transfers.
- Created and maintained a positive work environment within the branch.
Investment Banker (Licensed Series 6, 63, L&H
Santander Bank Us
Barrington, RI
10.2015 - 05.2022
- Educated customers about how best to use their accounts effectively within their budget.
- Regularly reviewed personal portfolios with clients in order to adjust investments according to changing needs.
- Assisted customers with opening new accounts, such as checking and savings accounts, certificates of deposit, money market accounts, and IRA's.
- Responded promptly to customer complaints and resolved issues quickly.
- Provided comprehensive financial advice and services to customers, including investments, mortgages, and insurance products.
- Attended training sessions on banking procedures and regulations as needed.
- Prepared loan documents for both consumer and commercial loans.
- Participated in sales campaigns to promote new products or services offered by the bank.
- Developed relationships with customers by providing individualized service in order to identify opportunities for cross-selling bank products.
Education
MBA - Business Administration
University of New Haven
West Haven, CT10-2024
Bachelor of Science - Business Administration
Franklin Pierce University
Rindge, NH05-2018
Skills
- Decision-Making
- Staff Recruitment and Hiring
- Loan Processing
- Cash Management
- Client Relationship Management
- Excels in team leadership
- Staff Training
- Problem-Solving
- Community Networking
- Team building
Languages
Spanish
Professional
German
Limited
Certification
- Series 6
- Series 63
- Life and Health Insurance Producer
2014 Europe Trip
- I co-led a European four month study abroad program with a professor from the Criminal Justice Department. We stayed in Vienna, Austria and traveled all across east and western Europe.
- I spoke as translator for our group between German, Spanish and English interactions and activities.
Affiliations
- Committee member with the Alzheimer's Association.
- CENT member with Centreville Bank. Community Engagement Team.
Timeline
Bank Manager
Centreville Bank
03.2023 - Current
Bank Manager
Santander Bank Us
05.2022 - 03.2023
Investment Banker (Licensed Series 6, 63, L&H
Santander Bank Us
10.2015 - 05.2022
MBA - Business Administration
University of New Haven
Bachelor of Science - Business Administration
Franklin Pierce University
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