CHRISTOPHER CRADDOCK
Mokelumne Hill,CA
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Personable and solution-focused with knack for clear communication and problem-solving. Possesses fundamental understanding of customer service principles and adept in handling inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive client relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technician
Conifer Communications
05.2021 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Worked with diverse types of weather and ground conditions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
IT Technician
United States Navy
04.2017 - 04.2021
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and NSA policies
- Set up hardware and software in optimal configurations to meet network performance requirements
- Diagnosed and executed resolution for all network and server issues
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
- Established, repaired and optimized networks by installing wiring, cabling and devices
- Investigated and corrected problems with printers, copiers and other peripheral devices
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces
- Coordinated installation of new users and relocations of existing users
- Proved successful working within tight deadlines and fast-paced atmosphere
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications
- Led 15 team in delivery of workstation project, resulting in 84 new desks
Data Center Technician
United States Navy
04.2017 - 04.2021
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Helped streamline repair processes and update procedures for support action consistency
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Configured hardware, devices and software to set up work stations for employees
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Evaluated components and final products against quality standards and manufacturing specifications
- Created and deployed best practices to improve efficiency and reduce defects
- Performed visual inspections and non-destructive tests where appropriate
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies
- Managed joint service team of 15 employees, overseeing, training, and professional growth of employees
Construction Laborer
Foster Construction
09.2014 - 03.2017
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity
- Boosted team efficiency and project requirements by correctly operating site equipment
- Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards
- Supported framer, electrician, HVAC, and carpenter teams with performing routine and complex construction work
Yard Worker
Ace Hardware
08.2013 - 09.2014
- Operated heavy equipment such as skid steer, wheel loader, forklift and yard goat
- Assembled and filled more than eight shipments per day and prepared all shipping documentation
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Strapped items down over protective padding to secure throughout transportation
- Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times
- Prepared pallets of boxes for easy transportation between customer and storage locations
- Operated moving truck safely to deliver items to destination without nicks or scratches
- Kept storage areas organized, clean and secure to fully protect company assets
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted customers in various loading and unloading of their supplies
Education
High School Diploma -
Calaveras High School
San Andreas, CA06.2013
Skills
- Help Desk Operations
- Hardware and software installation
- Security best practices
- Help desk support
- Troubleshooting and Diagnostics
- Project Management
- Strong work ethic
- Hand tool proficiency
- Educating customers
- Troubleshooting systems
- Team building exercises
- Critical thinking
- First Aid/CPR
- Quality control
- Team Leadership
- OSHA 10 hour certification
- Teamwork and collaboration
- Authorized tower Climber & Rescuer
- Workplace safety
- Hazard identification
Certification
- 10- hour Construction Safety and Health OSHA 09/24
- Tower Climbing Safety & Rescue Basic Course Certification Comtrain 04/23
Timeline
Technician
Conifer Communications
05.2021 - Current
IT Technician
United States Navy
04.2017 - 04.2021
Data Center Technician
United States Navy
04.2017 - 04.2021
Construction Laborer
Foster Construction
09.2014 - 03.2017
Yard Worker
Ace Hardware
08.2013 - 09.2014
High School Diploma -
Calaveras High School
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