With a proven track record at FLACRA, I excel in de-escalation techniques and team leadership, significantly enhancing resident well-being and staff productivity. My expertise in crisis management and ability to foster strong relationships underline my commitment to advancing safety and therapeutic outcomes in challenging environments. Guiding residents into the stages to assist them in building skills to sustain recovery.
Hi, I’m
Christopher Cratsley
Canandaigua,NY
Summary
Overview
2025
years of professional experience
Work History
FLACRA
Residential Counselor
Job overview
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Supported residential living, enhancing overall wellbeing of at-risk individuals.
- Promoted Recovery skills through individual and group sessions using evidences based treatment approaches to guide residents through the stages of change while assisting them with learning new coping and , emotional regulation skills.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
FLACRA
Quality Assurance Specialist
Job overview
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured state and agency compliance by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
FLACRA
Volunteer Coordinator
Job overview
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
FLACRA
Recovery Coach Peer Advocate
Job overview
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
- Testified in court regarding client behavior, treatment goals and progress.
- Facilitated connections between clients and peer support groups, fostering a strong network for continued success posttreatment.
- Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
- Evaluated client progress regularly using evidence-based assessment tools and adapted coaching strategies accordingly for optimal results.
Hillside Children's Center
Investigator
Job overview
- Conducted internal investigations for a 65 bed campus for adolescents with behavioral and mental health diagnosis.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to investigations to share with NYS OCFS and worked in conjunction with IAB to complete safety plans and conclude reports with action plans.
FLACRA
Director of Residential Program
07.2022 - Current
Job overview
- Oversee a 15 bed 820 residential reintegration program serving adults with SUD and coexisting disorders.
- Managed a team of staff members, providing ongoing training, support, and performance evaluations for continuous improvement.
- Implemented data-driven decision-making processes to continually evaluate and improve overall program effectiveness.
- Streamlined processes within the residential program, resulting in improved efficiency and a more cohesive team approach.
- Ensured successful regulatory compliance by monitoring policies and procedures in alignment with industry standards.
- Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.
- Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
- Collaborated with multidisciplinary teams to ensure comprehensive support was provided for each resident''s unique needs.
- Launched efforts towards sustainable practices within the facility, reducing overall environmental impact while maintaining high-quality service delivery.
- Evaluated program outcomes on an ongoing basis to identify areas requiring adjustment or enhancement for optimal results.
- Improved residential program quality by developing and implementing innovative program strategies.
- Regularly reported on program metrics to senior leadership stakeholders providing insight into successes and areas needing improvement.
- Developed strong community partnerships to enhance resources and opportunities available to residents within the program.
- Identified and addressed potential risks to the program through proactive planning, leading to increased stability and sustainability.
- Facilitated regular staff meetings to discuss progress updates, challenges faced, and potential solutions for ongoing success in the program.
- Promoted a positive team environment by fostering open communication, collaboration, and professional growth among staff members.
- Enhanced residents'' experiences with personalized care plans tailored to individual needs and preferences.
- Increased resident satisfaction through effective communication and timely response to concerns or issues raised.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
Hillside Children's Center
Program Supervisor
09.2010 - 07.2011
Job overview
- Supervised an 8 bed treatment unit for adolescence with severe behavioral and mental health diagnosis in a residential program with a ratio of 2 staff to one client.
- Trained staff in de escalation techniques and crisis intervention/co regulation skills.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Assisted with community resources for healthcare and mental health.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
- Participated in community events to promote services and engage with public.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Developed strong relationships with community partners to secure resources and support for various programs.
KidsPeace National Centers
Treatment Team Supervisor
06.2003 - 12.2004
Job overview
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
- Monitored program performance to identify areas for improvement.
- Advanced community outreach efforts by forging strong relationships with local partners.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
Education
Alfred State College Alfred, NY
Certificate from CASAC
02.2021
University Overview
Skills
- De-escalation techniques
- Boundaries establishment
- Client advocacy
- Safety management
- Patient education
- Professionalism and ethics
- Multicultural sensitivity
- Motivational interviewing
- Resident counseling
- Residential treatment programs
- Residential treatment plans
- Trauma-informed counseling
- HIPAA protocols
- Counseling and coaching
- Substance abuse disorders
- Behavioral intervention plans
- Safety standards and compliance
- Crisis counseling
- Incident reporting
- Policy enforcement
- Crisis prevention intervention
- Healthy habits promotion
- Resident supervision
- Emotional support
- Staff communication
- Progress documentation
- Relationship building
- Daily living skills instruction
- Staff training
- Case planning
- Life skills development
- Care plan management
- Crisis management
- Facility security
- Facility inspection
- Case file management
- Counseling program development
- Team supervision
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Mental health awareness
- Conflict de-escalation
- Counseling techniques
- Positive reinforcement
- Team building
- Safety protocols
Timeline
Director of Residential Program
FLACRA
07.2022 - Current
Program Supervisor
Hillside Children's Center
09.2010 - 07.2011
Treatment Team Supervisor
KidsPeace National Centers
06.2003 - 12.2004
Residential Counselor
FLACRA
Quality Assurance Specialist
FLACRA
Volunteer Coordinator
FLACRA
Recovery Coach Peer Advocate
FLACRA
Investigator
Hillside Children's Center
Alfred State College
Certificate from CASAC
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