Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christopher Crawford

Riverview,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

17
17
years of professional experience

Work History

General Manager

Papa Johns
04.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.


Team Supervisor

WaWa
01.2016 - 04.2024
  • Managed daily operations effectively, prioritizing tasks according to urgency and importance.
  • Cross-trained existing employees to maximize team agility and performance.
  • Effectively managed inventory levels to reduce waste and increase profits.
  • Promoted food safety by adhering to proper handling, storage, and sanitation guidelines.


Restaurant Manager

Wendy’s
01.2012 - 01.2016
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.


Shift Manager

Papa John’s
01.2010 - 01.2012
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Monitored employee food handling, safety and uniform requirements.

Store Manager

Little Caesars
09.2009 - 01.2010
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.


Disney Reservation Agent

Walt Disney Company
07.2007 - 09.2009
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with guests while answering questions, making recommendations, and leading conversations to bookings.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

High School Diploma -

Central Islip Senior High School
Central Islip, NY
06.1998

Skills

  • Operations Management
  • Leadership and team building
  • Customer Service
  • Active Listening and Communication
  • Problem-solving abilities
  • Team Player
  • Customer Relationship Building
  • Promotions and upselling

References

Available upon request.

Timeline

General Manager

Papa Johns
04.2024 - Current

Team Supervisor

WaWa
01.2016 - 04.2024

Restaurant Manager

Wendy’s
01.2012 - 01.2016

Shift Manager

Papa John’s
01.2010 - 01.2012

Store Manager

Little Caesars
09.2009 - 01.2010

Disney Reservation Agent

Walt Disney Company
07.2007 - 09.2009

High School Diploma -

Central Islip Senior High School

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Christopher Crawford