Christopher Crepeau
Lakeland,FL
Summary
Dynamic IAM Engineer with a strong background in project management and design, adept at navigating the complexities of today's business landscape. Expertise in developing cost-effective strategies that address industry demands while enhancing security and compliance. Proficient in RBAC, identity management systems, and modern authentication technologies, ensuring robust solutions that align with organizational goals. Committed to driving innovation and efficiency within identity and access management frameworks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IAM Engineer
Publix Super Markets, Inc.
Lakeland, FL
08.2017 - Current
- Responsible for Identity and Access Management systems and infrastructure for 100k+ users
- Supporting IBM ISIM, CyberArk, Azure SSO, and SiteMinder
- Lead a custom PIN project that reduced help-desk calls by 25%
Network Support Analyst
Publix Super Markets, Inc.
Lakeland, FL
12.2013 - 08.2017
- Responsible for monitoring and maintaining the entire Publix enterprise network, delivering 99.9% system reliability
- Helped create knowledge and improve KAs, as well as updated information within service manager.
- Moved into an on-call position and promoted.
- Worked on the Checkpoint firewall rollout.
ISCS Analyst
Publix Super Markets, Inc.
Lakeland, FL
03.2013 - 12.2013
- Troubleshot and resolved technical issues for end-users, ensuring minimal disruption to operations.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Documented support processes and created knowledge base articles for common issues.
- Monitored ticketing system to prioritize and manage incoming requests efficiently.
Assistant Manager
Wendy's
Lakeland, FL
02.2008 - 01.2014
- Over 6 years of experience, moving from a crew trainer, to a shift supervisor and then an Assistant Manager
- Responsible for managing a workforce of 30+ people
Education
Master of Business Administration - MBA
University of West Florida
Pensacola, FL12-2021
Bachelor of Science - Supervision and Management
Polk State College
Lakeland, FL05-2017
Associate of Science - Computer Network Engineering
Polk State College
Lakeland, FL12-2013
Skills
- Identity lifecycle management
- Multi-factor authentication
- Production support
- Privileged access management
- SAML implementation
- Identity federation
- User provisioning
- Single Sign-on solutions
- Directory services integration
- Identity governance
- OAuth and openid connect
- Cloud IAM solutions
- DevOps principles
- Role-based Access control
- Scrum framework experience
Certification
- Microsoft Certified: Security, Compliance, and Identity Fundamentals - May 2025
- Professional Scrum Product Backlog Management Skills - February 2025
- IGI Security Professional - May 2019
Timeline
IAM Engineer
Publix Super Markets, Inc.
08.2017 - Current
Network Support Analyst
Publix Super Markets, Inc.
12.2013 - 08.2017
ISCS Analyst
Publix Super Markets, Inc.
03.2013 - 12.2013
Assistant Manager
Wendy's
02.2008 - 01.2014
Bachelor of Science - Supervision and Management
Polk State College
Master of Business Administration - MBA
University of West Florida
Associate of Science - Computer Network Engineering
Polk State College