Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Christopher Cross

Brooklyn

Summary

Accomplished Head Coffee Roaster with over 10 years of experience in coffee roasting operations. Skilled in training and mentoring teams while ensuring consistent quality and operational excellence. Committed to developing flavorful offerings to a diverse customer base through intentional green coffee sourcing and roasting profiles.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Head Coffee Roaster

Cafe Grumpy
Brooklyn, NY
07.2016 - Current
  • Oversee daily coffee roasting operations, ensuring adherence to quality standards and consistency.
  • Develop and implement roasting profiles to bring out the best flavor characteristics each coffee has to offer.
  • Collaborated with green coffee buyer to curate high-quality coffee selections and created unique tasting notes for each coffee on menu.
  • Developed blends with high-end brands to meet specific clientele preferences.
  • Lead sensory evaluation sessions, fostering a culture of quality awareness among team members.
  • Mentor new and existing roasters, providing training on equipment operation and roasting techniques.
  • Conducted regular maintenance on roasting and packaging equipment to ensure operational reliability and safety.

Coffee Roaster

Cafe Grumpy
Brooklyn, NY
07.2014 - 07.2016
  • Followed quality control measures throughout the entire production process from bean selection to packaging, guaranteeing consistency in every batch.
  • Maintained coffee quality by adhering to guidelines, product specifications, and quality procedures.
  • Operated ground or roasted coffee controls and equipment.
  • Conducted regular equipment maintenance to prevent breakdowns and ensure uninterrupted operations.

Barista

Cafe Grumpy
Manhattan, NY
02.2013 - 07.2014
  • Provided exceptional customer service by engaging with patrons and addressing inquiries efficiently.
  • Crafted specialty coffee beverages using espresso machines and manual brewing methods.
  • Trained new baristas on beverage preparation techniques and company protocols effectively.
  • Maintained clean, organized workstations to ensure compliance with health and safety standards.

Education

Bachelor of Science - Music Business

Nyack College
Nyack, NY

Skills

  • Coffee roasting techniques
  • Flavor profile analysis
  • Green coffee selection
  • Quality control management
  • Food safety compliance
  • Process improvement strategies
  • Packaging and labeling
  • Team leadership
  • Training and mentoring

Accomplishments

    USBC 2018 Nationals Qualifier

Certification

Fork Lift Operator

DOHMH Food Protection Certificate

FDNY Certificate of Fitness to operate and maintain air compressors

Languages

Spanish
Limited Working
Italian
Elementary

Timeline

Head Coffee Roaster

Cafe Grumpy
07.2016 - Current

Coffee Roaster

Cafe Grumpy
07.2014 - 07.2016

Barista

Cafe Grumpy
02.2013 - 07.2014

Bachelor of Science - Music Business

Nyack College