Christopher Crum
Westerville,OH
Summary
Dynamic Sales Account Manager with extensive experience in account and customer relationship management. Successful in managing with annual Premium exceeding 10 million dollars, while maintains a 90% renewal ratio. Able to cultivate Nurture and maintain Long-term customer relationships and sales goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Account Manager
Gilles Smith Purdum Insurnace
11.2022 - Current
- Increased sales revenue by identifying and pursuing new business opportunities.
- Maintained an above average retention ratio on old and new business.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Enhanced client satisfaction by efficiently addressing and resolving account-related issues.
- Streamlined internal processes for improved efficiency and increased productivity within the team.
- Conducted regular account reviews to identify areas for improvement, leading to increased customer satisfaction and loyalty.
- Mentored junior account managers to improve overall team performance and drive professional development.
- Recognized as a top performer among peers, consistently achieving high levels of customer satisfaction and retention rates.
Associate
Marriott
06.2021 - 02.2023
- Tasked with taking inventory of supplies, running rate analysis and sales reports.
- I ensured that proper communication was taking place between customers and staff.
- Enhanced customer satisfaction by providing attentive care and personalized service to each pet guest.
- Assisted with daily operations, ensuring smooth transitions between check-ins, check-outs.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Established strong relationships with key industry partners and clients, leading to repeat business and referrals.
Manager
McDonald's
06.2018 - 08.2019
- Insured food quality by conducting regular safety audits and food inspections.
- Conducted daily inventory report along with waste reports in order to track over head costs.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Business Administration & Marketing
Bowling Green State University
Bowling Green, OH08.2022
Skills
- Business Growth and Retention
- Insurance Sales Techniques
- Complaint Resolution
- Business Development
- Relationship Selling
- Sales Forecasting
- Market Trend Analysis
- Enthusiastic yet Professional Demeanor
- Powerful Negotiator
- Client Relationship Building
Affiliations
- Bowling Green State University Marching Band
- American Marketing Association
Certification
- HubSpot
- Property & Causality License
- Google Analytics
Languages
American Sign Language
Limited Working
Timeline
Sales Account Manager
Gilles Smith Purdum Insurnace
11.2022 - Current
Associate
Marriott
06.2021 - 02.2023
Manager
McDonald's
06.2018 - 08.2019
Bachelor of Science - Business Administration & Marketing
Bowling Green State University