Leeann Keeney
Hornell,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quick to master new skills.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon Warehouse
Bath, NY
05.2023 - 01.2024
- I drive the vans and deliver packages
- I load the vans in the morning and do inspections at night
- Record everything, scan all packages and organize them.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Technician
Plug Power
Rochester, NY
11.2022 - 03.2023
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
- Assisted in the design of new products or modifications to existing products for improved performance.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Provided technical support services to customers via phone or email communication.
- Analyzed data collected during testing to determine root cause of failure.
Customer Service Associate
Fonte Surgical Supply
Rochester, NY
08.2021 - 09.2022
- Help customers with needs
- Fill prescriptions
- Assist customers
- Fit for stockings and/or any medical equipment they might need
- Take clients measurements
- Log data into system for insurance purposes
- File medical paperwork
- Fax/scan to doctors offices.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Conducted research to ensure compliance with applicable regulations and laws governing Medicare insurance.
- Assisted clients in completing applications, forms, and other paperwork related to enrollment process.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Intake II worker
Department of Human Services
Rochester, NY
08.2021 - 03.2022
- Helped people with getting assistance
- Took interviews
- Learned how to make people feel comfortable about their situations
- Gave empathy when needed
- Scanned/faxed documented everything
- Answered questions about their cases.
- Developed and implemented safety protocols to ensure compliance with health and safety regulations.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Monitored inventory levels to ensure adequate supply for production needs.
Work at Home Agent
SunSetter/The Connection
Jamestown, NY
04.2021 - 08.2021
- Answer phone calls
- Resolve customer issues
- Write emails and respond to customers
- Engage telemarketing skills
- Address customer concerns with the company
- Technical support for SunSetter Awnings.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Created weekly reports on sales figures and provided analysis on trends within assigned area of responsibility.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Actively participated in developing strategies for improving customer relations.
PCA
Venture Forthe
Olean, NY
03.2020 - 04.2021
- Travel to clients' homes, arriving on time
- Greet clients in a warm, professional manner
- Understand the limitations and needs of each individual client
- Provide basic domestic services e.g
- Meal prep, laundry, light housework
- Provide companionship and engage in conversation with the clients
- Run errands, either with or for the client, as needed
- Assist with mobility issues, helping the client get in and out of bed, wheelchair, etc
- Remind the client to take medications and document them accordingly
- Help with personal hygiene, brushing teeth, toileting, bathing
- Change bed linens regularly
- Assist with all daily activities, based on the client's limitations and needs
- Provide a caring and positive presence for the client
- Document client's' progress for daily reports.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
Customer Service Associate
Bealls Outlet
Hinesville, GA
05.2018 - 08.2019
- Used strong communication skills to collaborate with team members to ensure efficient guest service
- Greeted each customer
- Cashed customers out with a smile
- Responds to customer questions
- Provide outstanding customer service
- Operating cash registers, managing transactions, and balancing drawers
- Directing customers to buy merchandise within the store, selling
- Cleaned the dressing rooms, watched for people stealing
- Swept the floors and mopped at night
- Resolved customers issues
- Promoted credit cards and deals we were having.
Gas Station Associate
Parkers
Hinesville, GA
01.2018 - 05.2018
- Provided each gas station customer with the highest levels of service and satisfaction at all times
- Regularly communicated with vendors, and assisted with restocking shelving and product displays
- Handled closing and opening duties, and ensured space was tidy and ready for business each day
- Assisted customers with issues at the pump, and contacted service technicians when necessary
- Operated: cashier and pump register, bills counter machine, credit cards machine and lottery machine
- Checked and balanced daily sales report
- Received, revised and arranged store goods
- Organized and improved snack store for easy management
- Cleaned and stocked shelves and counted inventory when necessary
- Prepared and cooked food accurately and restock when needed
- Followed food preparation guidelines and kept food station clean and organized
- Worked together with the other employees when a group needed to get taken care of
- Cleaned entire store when needed cleaning.
Team Leader
Checkers/Rally Burgers
Sumter, SC
08.2015 - 01.2018
- Performed financial activities, such as cash handling, deposit preparation, taking money to the bank, counting the safe, preparing drawers before each shift
- Listen to while resolving any and all customer (and employee) issues and complaints
- Inspect supplies, equipment, and work areas to ensure efficient service
- Managed 8 employees at one time
- Made the schedule, processed paperwork and responded to emails
- Watched over employees making sure things were getting done correctly
- Communicates company goals
- Motivates team members and assesses performance
- Provides help to management, including hiring and training
- Keeps management updated on team performance.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Identified opportunities for process optimization using Lean Six Sigma principles.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Education
Pharmacy Technician Certificate -
PCA(Personal Care Assistant) Certificate -
Medical Assistant Certificate -
Bryant and Stratton College- Coding and Billing certificate -
Skills
- Client Services
- Retail Sales
- Healthcare Services
- Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
- Computer Software and Application Knowledge
- Comfortable working in both Microsoft Windows 11 and Mac OS X
- Excellent communication skills with a focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Attention to detail
- Creativity and Flexibility
- Emotional intelligence
- Organization
- Problem solving and Critical thinking
- Dispatch Communication
- Quality Assurance
- Equipment Operation
- Payment Collection
- Package scanning
- Order Verification
- GPS Navigation
- Courteous and polite demeanor
- Local routes understanding
- Trip planning
- Responsible driver
- Time Management
- Valid Driver's License
- Time management skills
- Safe Driving Record
- Problem-Solving
- Attention to Detail
- Customer Service
- Teamwork and Collaboration
- Positive Attitude
- Sales strategy development
- Stocking and Inventory
- HAZMAT endorsement
- Dependable and reliable
Language Competencies
English: Native Language
Certificates And Licenses
- Venture Forthe, Belmont, NY, 03/01/20, PCA Certificate
- Onshore, Glenville, GA, 08/01/18, Information Technology Specialist Class
- Martinsburg College, Martinsburg, WV, 05/01/18, Medical Assistant Certificate
Personal Information
Title: CUSTOMER SERVICE ASSOCIATE
Timeline
Delivery Driver
Amazon Warehouse
05.2023 - 01.2024
Technician
Plug Power
11.2022 - 03.2023
Intake II worker
Department of Human Services
08.2021 - 03.2022
Customer Service Associate
Fonte Surgical Supply
08.2021 - 09.2022
Work at Home Agent
SunSetter/The Connection
04.2021 - 08.2021
PCA
Venture Forthe
03.2020 - 04.2021
Customer Service Associate
Bealls Outlet
05.2018 - 08.2019
Gas Station Associate
Parkers
01.2018 - 05.2018
Team Leader
Checkers/Rally Burgers
08.2015 - 01.2018