Christopher Cummings
Brooklyn,New York
Summary
Experienced Customer Operations Manager with a strong background in conflict resolution, event planning, and problem-solving. Known for exceptional leadership skills in administrative operations, improving customer experience, and driving team efficiency. Demonstrates a proven track record of achieving financial accuracy and ensuring safety compliance. Committed to fostering innovative practices that contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Manager / Lead Key Holder
The Giant Company
01.2021 - 09.2024
- Open and close the store daily, ensuring smooth operations and security compliance
- Manage and secure the store's alarm system, maintaining its functionality
- Maintain a clean and organized store environment, enhancing customer experience
- Aid cashiers during peak times, improving checkout efficiency
- Set employee schedules, ensuring adequate staffing and operational coverage
- Included proficiency in Microsoft Office (Excel)
- Balanced Payroll and Profit and Loss for all store departments
- Host weekly district meetings on store efficiency and customer satisfaction
- Hosted weekly team meetings with store managers, district managers, and Loss Prevention officers over Zoom and Microsoft Teams
- Maintain district standards for reducing loss of inventory, employee theft, shoplifting, vendor error, and cashier error
- Responsible for top 5 efficiency numbers in the district for positive loss prevention and profit and loss margins
- Organize and execute community charity events, event planning
- Responsible for organizing and taking part in company charity events (Children’s Miracle Network donation events, local YMCA charity events, Stroudsburg Area School District baseball field rebuild, The Salvation Army food drive events)
Store Accountant /Customer Service lead
The Giant Company
01.2016 - 01.2021
- Reviewed work schedules, checked equipment, and ensured PPE (Personal Protective Equipment) compliance, improving safety standards
- Led four to five department managers in the role of customer service leaders
- Responsible for 4 team member promotions to department managers
- Supervised cashiers, assisted in checkouts, and resolved customer issues, enhancing customer satisfaction
- Cleared register errors, managed checkout lanes, and optimized customer flow, reducing wait times
- Organized in-store and out of store charity events, fostering community engagement and store reputation
- Handled and organized large sums of money, maintaining accurate financial records and accounting
- Responsible for 3 low risk, satisfactory audits for company standard on financial records and department standards
Customer Service Representative
The Giant Company
01.2014 - 01.2016
- Resolved customer complaints, escalated complex issues, ensuring satisfaction and retention
- Processed orders, invoices, payments, claims, credits, and returns accurately and efficiently
- Updated and maintained comprehensive records of customer interactions for seamless service
- Consistently met key performance indicators, reducing average handling time and queue duration
- Enhanced customer experience through effective problem-solving and meticulous attention to detail
Cashier
The Giant Company
01.2013 - 01.2014
- Operated register efficiently, processed transactions, and ensured accurate change handling
- Lifted and moved goods to support stock levels and organized sales floor
- Restocked front-end items, ensuring availability of candy, gift cards, and snacks
- Cleaned and kept checkout area, contributing to a pleasant shopping experience
- Aided with cart retrieval, enhancing customer convenience and store orderliness
Education
Bachelor's - Political Science
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA01.2020
Associate's Degree - Liberal Arts and Sciences
Northampton Community College
Bethlehem, PA01.2015
Diploma -
Pleasant Valley High School
Brodheadsville, PA01.2012
Skills
- Time Management
- Conflict Resolution
- Event Planning
- Problem Solving
- Team Leadership
- Communication
- Data Entry
- Microsoft Office
- Customer Service
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Accomplishments
- Completed European Union Study Abroad Program (Germany, France, Belgium, and Luxembourg) East Stroudsburg University
- 2023 Associate of the Year (The Giant Company)
- Responsible for organizing and participating in company charity events (Children’s Miracle Network donation events, local YMCA charity events, Stroudsburg Area School District baseball field rebuild, The Salvation Army food drive events)
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Manager / Lead Key Holder
The Giant Company
01.2021 - 09.2024
Store Accountant /Customer Service lead
The Giant Company
01.2016 - 01.2021
Customer Service Representative
The Giant Company
01.2014 - 01.2016
Cashier
The Giant Company
01.2013 - 01.2014
Diploma -
Pleasant Valley High School
Bachelor's - Political Science
East Stroudsburg University of Pennsylvania
Associate's Degree - Liberal Arts and Sciences
Northampton Community College
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