CHRISTOPHER CURTIS
Jonesborough,US
Summary
Looking to put 25 years of experience to good use and take on a new and challenging role. Professional with multiple years of progressive experience in the field who is highly organized and detail-oriented. Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in detail management. Motivated with experience managing large-scale projects, including budgeting and administration. Team player who is dedicated to the company's success. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Ready to take on new responsibilities in a transportation-related role with an exciting company.
Overview
31
31
years of professional experience
Work History
Commercial Driver Trainer
Venture Logistics Inc
Kingsport, TN
03.2023 - Current
- Provided constructive feedback to trainees throughout the learning process, supporting their professional growth and development as commercial drivers.
- Contributed to the overall success of the company by consistently striving for excellence in all aspects of driver training, resulting in a highly skilled and safe fleet of commercial drivers.
- Developed customized training modules to address specific needs of individual drivers, resulting in enhanced driving skills.
- Served as a resource for ongoing professional development, providing additional training opportunities as needed to maintain high levels of competency among commercial drivers.
Product Owner
Curves and Class Boutique
Jonesborough, TN
04.2022 - Current
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Championed user-centric design principles throughout the development process to ensure exceptional user experiences.
- Fostered a culture of continuous improvement through regular retrospective meetings with the team.
- Mentored junior team members in Agile methodologies and best practices for effective Product Owner role execution.
- Led product launches, collaborating with marketing teams to create successful go-to-market strategies.
- Collaborated with development team on Type services and tasks.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Coordinated with design and media teams to develop high-quality creative assets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Wrote and distributed press releases to increase brand visibility.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Continually maintained and improved company's reputation and positive image in markets served.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Optimized email campaigns to increase open and click-through rates.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Conducted market research to identify new opportunities and target markets.
- Devised content strategy to effectively engage target audiences.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Fostered culture of continuous improvement, encouraging team feedback and implementing process enhancements.
- Negotiated with vendors to secure tools and services, enhancing team productivity and product quality.
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Enhanced product vision by collaborating closely with stakeholders to gather and prioritize requirements.
- Improved team velocity by implementing and refining Scrum methodologies.
- Oversaw product launches, coordinating marketing, sales, and development teams to ensure cohesive go-to-market strategy.
- Translated technical requirements into user stories, bridging gap between development teams and non-technical stakeholders.
- Facilitated cross-functional team meetings to address bottlenecks, improving overall project communication and execution.
- Coordinated beta testing programs to gather user feedback, refining product features before general release.
- Led agile teams to deliver high-quality software solutions, significantly reducing time to market.
- Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
- Implemented competitive analysis frameworks to benchmark against industry standards and drive product excellence.
- Conducted usability studies to identify pain points and opportunities for improving user interface and experience.
- Conducted market analysis to identify opportunities for product innovation, keeping company ahead of trends.
- Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Conducted data-driven analysis to measure product success metrics, informing future enhancements or adjustments.
OTR Commercial Truck Driver
Kenan Advantage Group
Kingsport, TN
09.2016 - 03.2022
- Communicated with dispatchers at the company to notify them of any issues or delays
- Meticulously kept track of all communications with customers and freight recipients
- Managed efficient cargo transfers to keep routes on track
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays
- Ensured that deliveries for scheduled appointments were made on time
- Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times
- Kept accurate driving records in accordance with federal laws and regulations
- Used GPS technology and maps to plan out future routes
- Loaded and unloaded cargo from tractor trailers, heavy-duty trucks, and flatbed trucks
- Transported liquid goods across USA without incident, including hazardous materials
- Operated with caution and skill to avoid accidents and delays
- Notified customers of late deliveries due to traffic jams and road construction, resulting in reduction in inquiry calls to the company's support line
- Completed inspections and maintenance actions, as well as basic equipment repairs to keep equipment operating at peak levels
- Checked the vehicle every day to make sure it was in good working order
- Inspected the vehicle and reported any damage or issues to maintenance shop for immediate resolution on a daily basis
- Made local and long-distance deliveries to customers
- Reduced delays by planning and adjusting routes to account for changing weather and traffic conditions
- Oversaw the efficient loading, unloading, and security of customer freight, taking special care with fragile items and meticulously bracing loads, balancing weights, and avoiding shifting
- Completed daily logs on time to keep internal records up to date and meet DOT requirements
- Conducted vehicle inspections, documenting any damage or issues in detailed reports prior to and after each shift
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift.
Foreman/Team Lead Trainer
The Robinette Company - Printing Division & Corporate Office
Bristol, TN
08.2005 - 09.2016
- Lead and supervised a team up to 50 individuals
- Hired and trained new employees to run and maintain equipment
- Implemented a 5 star safety plant
- Supervised inventory control and kept track of daily stock room and maintenance shop activities
- Educated end-users on best practices for reducing errors and safeguarding sensitive data
- Looked into department processes and helped the company achieve ISO9000-certification
- Provided decision-makers with ROI and cost-benefit projections to help them develop and implement projects
- Prepared and presented technical proposals for clients
- Created flowcharts and diagrams to outline logical operational steps
- Observed employees to better understand business system requirements by observing daily tasks involving information processing and performance
- Improved the supply chain's software, systems, database, and order processing reliability
- Maintained quality-focused performance benchmarks and schedules when leading project teams
- Looked into new technologies and tools that the quality assurance team could use to conduct testing
- Used data modeling, information engineering, and structured analysis to create and design computer systems
- Created a streamlined task system to help peers and management staff work more efficiently
- Investigated system and program malfunctions to determine the source of the problem and restore functionality
- Streamlined the process of gathering reporting requirements and specifications for distribution across multiple business lines and IT support teams
- Added new features and structural components to existing systems
- Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis
- Was in charge of troubleshooting and resolving issues with programs and systems.
Owner Founder
The Super Sub Company
Kingsport, TN
03.2003 - 08.2005
- Created menu and all functions of restaurant business
- Hired and trained 15 new employees
- Kept daily logs of financial activities and inventory control
- Devised action plans and strategies to boost job satisfaction and performance at work and at home
- Was in charge of managing, training, and motivating employees to continually improve their knowledge and abilities in the restaurant field
- Looked at each employee's individual strengths and started a mentoring program to help them improve their weak areas
- Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every week
- Created and managed a budget with effective controls to avoid overspending and support sustainability goals
- Was in charge of the operations and made all decisions
- Worked to establish key internal functions and outline the scope of positions by recruiting, hiring, and training new employees
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Created and implemented a high-quality work environment that was measured by employee satisfaction
- Was in charge of business planning, market strategy, and direct product procurement from vendors
- Developed systems and procedures to improve the quality and efficiency of operations and delivered business strategy
- Kept track of trends and suggested improvements to the company's product offerings in order to both challenge and refine them.
Route Manager
Coyne Textile Services
Bristol, TN
06.2001 - 02.2003
- Pushed for operational changes that resulted in cost savings and higher profit margins
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Increased customer satisfaction by resolving [Product or Service] issues
- Assisted various business groups with document organization and dissemination during acquisitions
- Entered data into the [Software] system, including payments, account information, and call logs
- Was in charge of the entire daily delivery process, including routing, driver supervision, and DOT compliance
- Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance
- Created a new employee evaluation process that resulted in significant performance improvements
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information
- Kept a close eye on operations and conducted regular safety audits to ensure that administrative policies and regulations were followed
- Was in charge of [Number] [Unit] transportation on a daily basis, coordinating personnel and developing efficient routes and workload schedules
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Solved [Type] issues, improved operations, and provided excellent customer service.
Sales & Finance Manager
Don Hill Used Car Value Center
Kingsport, TN
07.1996 - 07.2001
- Supervised 20-30 salesmen and strategically trained them to be successful
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Maintained the confidentiality of bank records and client information to avoid data mishandling and potential breaches
- Used positive motivational techniques to engage employees in business processes
- Reviewed and edited loan agreements to improve efficiency and accuracy
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Worked with regulatory agency representatives to ensure accurate filings and strict compliance
- Examined departmental documents to determine how they should be distributed and filed
- Evaluated budget plans and current costs in order to forecast trends and make recommendations for changes
- Entered data into the [Software] system, including payments, account information, and call logs
- Identified and resolved strategic and tactical issues that impacted sales management and operations
- Submitted loan applications to the loan underwriter for review and approval
- Hired, trained, and mentored [Number] employees after recruiting, interviewing, and hiring them
- I also implemented a mentoring program to encourage positive feedback and engagement
- Recommended loan approvals and denials based on customer loan application reviews.
Terminal Manager/Dispatcher
J & B Fast Freight
Blountville, TN
09.1993 - 07.1996
- Kept track of employee productivity and performance
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
- Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed
- Was in charge of directing and initiating investigations into shipper or customer complaints
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain high levels of satisfaction
- Aided in the delivery of dispatched loads by assigning boards and developing contingency plans
- Interviewed and hired employees, processed payroll, and evaluated drivers as part of my human resource duties
- Was in charge of overseeing and directing dispatching activities, such as tracking, routing, and dispatching transportation vehicles
- Planned freight loads and coordinated with drivers to ensure that products were delivered accurately and on time
- Oversaw the activities of employees who repaired and maintained equipment, vehicles, and facilities
- Promoted safety programs by holding meetings and communicating safety program messages throughout the terminal
- Double-checked work orders and deliveries for quality assurance
- Hired, trained, and educated [Number] new employees to improve company performance and efficiency
- Conducted research in order to address shipping and packaging errors
- Kept track of vehicles, schedules, and orders that were completed
- Scheduled daily and weekly routes and planned and supervised shipments from production to end-users.
Education
High School -
Bristol Tennessee High School
Bristol, TN01.1993
Skills
Operations management
Multi-Task Management
Business operations
Customer satisfaction
Relationship development
Team management
Project organization
Supervision
Organization
Lead development
Business Development
Creative problem solving
Operational improvement
Timeline
Commercial Driver Trainer
Venture Logistics Inc
03.2023 - Current
Product Owner
Curves and Class Boutique
04.2022 - Current
OTR Commercial Truck Driver
Kenan Advantage Group
09.2016 - 03.2022
Foreman/Team Lead Trainer
The Robinette Company - Printing Division & Corporate Office
08.2005 - 09.2016
Owner Founder
The Super Sub Company
03.2003 - 08.2005
Route Manager
Coyne Textile Services
06.2001 - 02.2003
Sales & Finance Manager
Don Hill Used Car Value Center
07.1996 - 07.2001
Terminal Manager/Dispatcher
J & B Fast Freight
09.1993 - 07.1996
High School -
Bristol Tennessee High School