CHRISTOPHER DAIGNEAULT
WILMINGTON,NC
Summary
Care Coordinator with over 11 years of experience enhancing patient satisfaction and operational efficiency through strategic communication and teamwork. Expert in medical logistics and telemedicine software, optimizing delivery routes and ensuring compliance with healthcare regulations. Highly skilled in training, patient care, and innovative problem-solving, committed to advancing service quality and efficiency.
Overview
12
12
years of professional experience
Work History
Medical Courier
Option Care
Wilmington
01.2024 - Current
- Ensure timely delivery of medical supplies, enhancing patient care and service dependability.
- Optimize delivery routes, boosting efficiency and reliability in supply distribution.
- Maintain precise delivery records, adhering to healthcare compliance and enhancing accuracy.
- Achieve high customer satisfaction by consistently meeting delivery timelines and expectations.
Server
Texas Roadhouse
Albany, New York/Wilmington, North Carolina
04.2017 - Current
- Coordinate with team to deliver outstanding service, enhancing guest satisfaction and loyalty.
- Efficiently handle orders and payments, ensuring smooth and accurate transactions.
- Resolve customer concerns swiftly, boosting overall satisfaction and repeat visits.
- Streamlined order processing methods, reducing wait times and ensuring timely service, leading to noticeable gains in customer satisfaction.
Care Coordinator
UCM Digital Health
Troy, New York
01.2020 - 02.2022
- Streamlined patient scheduling, enhancing care efficiency and satisfaction.
- Improved provider-patient communication, elevating service quality.
- Managed data and insurance for accurate, reliable records.
- Supported EMS coordination, reducing response times and enhancing care.
- Analyzed feedback to identify gaps, boosting patient satisfaction scores.
Shift Leader
Burger 21 Inc.
Latham, NY
08.2014 - 01.2017
- Led team to enhance work environment, improving morale and customer satisfaction.
- Trained staff, managed other positions, ensuring efficient operations and customer contentment.
- Maintained cleanliness and service speed, meeting dining needs in a fast-paced setting.
- Handled peak hour demands, resolving conflicts swiftly to maintain high satisfaction.
Education
Associates of Arts - Humanities and Social Sciences
SUNY Adirondack
Queensbury, NY12-2019
Skills
- Team Leadership
- Medical Terminology
- Patient Care
- Customer Service
- Microsoft Office
- G Suite
- TeleMed Software
- Prognosis
- Slack
- Zoom
- Training
- Communication
- Sales
- Team Building
- Conflict Management
- Data Entry
Timeline
Medical Courier
Option Care
01.2024 - Current
Care Coordinator
UCM Digital Health
01.2020 - 02.2022
Server
Texas Roadhouse
04.2017 - Current
Shift Leader
Burger 21 Inc.
08.2014 - 01.2017
Associates of Arts - Humanities and Social Sciences
SUNY Adirondack