Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher dalley

pleasant grove

Summary

Professional leader with proven track record in managing shifts, ensuring operational efficiency, and driving team success. Adept at fostering collaboration, adapting to changing needs, and delivering consistent results. Skilled in problem-solving, conflict resolution, and team motivation, with strong emphasis on quality and performance. Known for reliability and ability to inspire and lead teams to achieve organizational goals.

Overview

17
17
years of professional experience

Work History

Shift Lead Manager

Pizza Hut
03.2025 - 07.2025
  • Supervised team members to ensure efficient operations during peak hours.
  • Trained new staff on service standards and menu knowledge.
  • Managed inventory levels to minimize waste and optimize stock availability.
  • Implemented quality control measures to enhance food safety compliance.
  • Assisted in resolving customer complaints to improve satisfaction ratings.
  • Coordinated shift schedules to maintain adequate staffing levels at all times.
  • Monitored cash handling procedures to ensure accuracy and security in transactions.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.

Assistant Store Manager

Domino's Pizza
09.2013 - 08.2024
  • Assisted in managing daily store operations to ensure efficient workflow and optimal customer service.
  • Supported inventory management by tracking stock levels and coordinating restocking efforts.
  • Trained new staff on operational procedures and customer engagement techniques to enhance team performance.
  • Monitored sales floor activities, addressing customer inquiries and resolving issues promptly to maintain satisfaction.
  • Conducted regular audits of cash registers and financial transactions for accuracy and compliance with policies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Sailor

Navy
02.2008 - 11.2013
  • Navigated and operated vessels in diverse maritime conditions, ensuring safe passage and compliance with regulations.
  • Coordinated crew activities to optimize efficiency during operations and enhance teamwork on board.
  • Conducted regular maintenance checks on equipment, identifying issues to prevent downtime and ensure operational readiness.
  • Implemented safety protocols, conducting drills to prepare crew for emergencies and mitigate risks effectively.
  • Mentored junior sailors, providing guidance on best practices and fostering a culture of continuous learning.


Education

Associate of Arts - Video Game Design And Animation

Utah Valley University
Orem, UT
06-2031

High School Diploma -

Cimarron Memorial
Las Vegas, NV
06-2007

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Cash handling
  • Opening and closing procedures
  • Punctual and reliable
  • Accurate money handling
  • Payment processing
  • Handling customer complaints
  • Quality assurance
  • Tech-Savvy

Timeline

Shift Lead Manager

Pizza Hut
03.2025 - 07.2025

Assistant Store Manager

Domino's Pizza
09.2013 - 08.2024

Sailor

Navy
02.2008 - 11.2013

Associate of Arts - Video Game Design And Animation

Utah Valley University

High School Diploma -

Cimarron Memorial

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