Christopher Dambly
Wayne,PA
Summary
Dynamic General Manager with a proven track record at Christopher's A Neighborhood Place, excelling in operations management and team leadership. Enhanced customer retention through strategic training programs and effective vendor relationships, driving a 20% increase in sales. Skilled in inventory control and fostering a collaborative work environment, ensuring exceptional service delivery.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Christopher's A Neighborhood Place
03.2014 - Current
- Directed daily operations to ensure exceptional customer service and satisfaction.
- Developed and implemented strategic plans to enhance business growth and efficiency.
- Led a team of managers, fostering collaboration and accountability across departments.
- Analyzed financial reports to identify areas for improvement and cost reduction.
- Established training programs to enhance staff performance and operational excellence.
- Managed vendor relationships, negotiating contracts to optimize supply chain processes.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment.
- Cultivated community relationships to strengthen brand presence and customer loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Manager
The Grog Grill
01.2010 - 05.2013
- Led daily operations to ensure exceptional customer service and operational efficiency.
- Developed staff training programs to enhance team performance and service quality.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Collaborated with suppliers to negotiate favorable terms and maintain product quality.
- Oversaw staff scheduling, optimizing labor costs while maintaining service standards.
- Fostered a positive work environment, encouraging employee engagement and retention efforts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Bartender
The Grog Grill
11.2009 - 05.2013
- Crafted signature cocktails using high-quality ingredients and innovative techniques.
- Provided exceptional customer service, fostering repeat business and positive experiences.
- Managed bar inventory, ensuring timely restocking of supplies to prevent shortages.
- Trained new bartenders on drink preparation, customer interaction, and safety protocols.
- Collaborated with kitchen staff to create complementary drink pairings for menu items.
- Resolved customer complaints swiftly, maintaining a welcoming atmosphere and guest satisfaction.
- Monitored compliance with health and safety regulations, upholding establishment standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
Education
No Degree - Business
Cabrini College
Wayne, PANo Degree - Business
Delaware County Community College
Media, PAHigh School Diploma -
Radnor High School
Radnor, PA06-2005
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Schedule management
- Labor cost controls
- Customer retention
- Vendor relationships
- Consistently meet goals
- Purchasing
- Cost reductions
- Sales analysis
- Sound judgment
- Account management
- Proficient in Excel
- Proficient in POS systems
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
ServSafe Certified
RAMP Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
General Manager
Christopher's A Neighborhood Place
03.2014 - Current
Manager
The Grog Grill
01.2010 - 05.2013
Bartender
The Grog Grill
11.2009 - 05.2013
No Degree - Business
Cabrini College
No Degree - Business
Delaware County Community College
High School Diploma -
Radnor High School