Christopher Dame
Orange Park
Summary
Dynamic leader with a proven track record at AutoNation Ford and Lincoln, excelling in operations management and customer relationship management. Spearheaded initiatives that significantly enhanced dealership performance and profitability. Skilled in building high-performing teams and leveraging used car market expertise to exceed sales targets. Cultivated a positive work environment, fostering employee retention and satisfaction.
Overview
13
13
years of professional experience
Work History
Used Car Director
AutoNation Ford and Lincoln
02.2012 - Current
- Maintained operations in accordance with used car sales laws.
- Developed strong relationships with vendors, resulting in better pricing and a more diverse selection of vehicles for customers.
- Introduced innovative incentives programs to motivate sales staff towards achieving or exceeding individual targets regularly.
- Collaborated with finance department to develop attractive financing options for customers, increasing overall sales revenue.
- Spearheaded cross-departmental initiatives to improve overall dealership performance, resulting in increased profitability.
- Improved online presence by enhancing website content, showcasing inventory, and incorporating customer testimonials.
- Enhanced customer satisfaction by streamlining the sales process and providing excellent service throughout transactions.
- Analyzed market trends and adjusted inventory accordingly, maximizing profit potential and minimizing aged inventory risks.
- Streamlined inventory management processes, ensuring optimal levels of stock availability and reducing carrying costs for the dealership.
- Established rigorous vehicle inspection processes to ensure quality and reliability of pre-owned inventory.
- Fostered a positive work environment that motivated employees to excel in their roles, leading to higher job satisfaction levels amongst staff members.
- Built a high-performing sales team through effective recruitment, training, and performance management strategies.
- Oversaw used vehicle reconditioning to quickly prepare for sales and safeguard stock quality.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma - Basic
Franklin Academy
Malone, NY07.1989
Skills
- Managing operations
- Customer relationship management
- Operations management
- Employee performance assessment
- Sales team development
- Used car market expertise
- Facilitating staff meetings
- Auto inventory monitoring
Timeline
Used Car Director
AutoNation Ford and Lincoln
02.2012 - Current
High School Diploma - Basic
Franklin Academy
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