Christopher Dance
Los Angeles,CA
Summary
Adept at driving customer satisfaction and enhancing dining experiences, I leveraged my strong work ethic and exceptional customer service skills at The Cheesecake Factory to significantly improve service quality. My expertise in digital marketing strategies and high-volume dining management has consistently boosted sales and performance metrics, showcasing my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Server
The Cheesecake Factory
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guests needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Management, Multi-Media Specialist
JGI Media
08.2018 - Current
- Developed multimedia assets including videos, graphics, and articles for maximum engagement.
- Negotiated contracts with vendors for advertising placements and other promotional activities at competitive rates.
- Maintained relevant, organized and correctly catalogued library and technology collection based on careful analysis of client needs.
- Implemented search engine optimization techniques to improve website traffic and visibility.
- Launched a successful influencer partnership program resulting in increased brand awareness among target demographics.
- Bookkeeping, Scheduling clients and handling monetary deposits.
- Audio & Visual Engineer.
- Musician, Music Producer & Song-writer.
- Creative Director.
Lead Server, Supervisor
Aloha Krab Cajun Seafood & Bar
02.2023 - 11.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular guests.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
- Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
- Provided valuable feedback on potential improvements to restaurant operations based on firsthand experience as a lead server.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
Server, Bartender, Trainer
Texas De Brazil
04.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items to enhance sales numbers.
- Traveling trainer, opened new locations.
Lead Server, Supervisor, Bartender
Skyloft Restaurant & Music LLC
03.2019 - 03.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Talent Manager. Point of contact for the entertainment, fulfilling riders and other needs.
- Supervisor of V.I.P sections.
- Business Consultant. Assisted management strategize and cultivate ideas and concepts when the business initially opened until its closing due to COVID-19.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Displayed enthusiasm and promoted excellent service to guests, successfully increasing referrals, and walk-in business.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
Education
Associate of Arts - Business Administration And Management
Nassau Community College
Garden City, NY05.2015
High School Diploma -
James Madison High School
Brooklyn, NY06.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Hospitality service expertise
- High-volume dining
- Sales expertise
Timeline
Server
The Cheesecake Factory
11.2023 - Current
Lead Server, Supervisor
Aloha Krab Cajun Seafood & Bar
02.2023 - 11.2023
Server, Bartender, Trainer
Texas De Brazil
04.2021 - 08.2021
Lead Server, Supervisor, Bartender
Skyloft Restaurant & Music LLC
03.2019 - 03.2020
Management, Multi-Media Specialist
JGI Media
08.2018 - Current
Associate of Arts - Business Administration And Management
Nassau Community College
High School Diploma -
James Madison High School
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