Summary
Overview
Work History
Education
Skills
Timeline
background-images

Christopher Dashnaw

Claremont,NH

Summary

Dynamic Guest Service Leader at Cumberland Farms with a proven track record in enhancing customer satisfaction and resolving complex issues. Skilled in complaint handling and delegation, I do well in high-pressure environments, consistently meeting performance targets while fostering team collaboration and continuous improvement. Detail-oriented with fair computer skills, I am committed to delivering exceptional service and being an employee my team can count on with minimal absences over the last several years.

Overview

10
10
years of professional experience

Work History

Guest Service Leader

Cumberland Farms
01.2018 - Current
  • Led customer service team, enhancing response times and overall satisfaction.
  • Implemented feedback systems, streamlining communication between customers and management.
  • Coordinated cross-departmental initiatives to resolve complex customer issues efficiently.
  • Mentored junior staff, fostering a culture of continuous improvement and professional growth.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Took cash and credit card payments via phone, in person, and through email.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.

Private Duty In Home Health Aid

Private Duty In-Home Care
09.2015 - 09.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Lebanon High School
Lebanon

Skills

  • Delegation and supervision
  • Guest relations
  • Complaint handling
  • Customer service
  • Computer skills
  • Detail-oriented
  • Flexible schedule
  • Documentation and reporting
  • Payment processing
  • Issue resolution
  • Inventory monitoring
  • Emergency response
  • Information protection

Timeline

Guest Service Leader

Cumberland Farms
01.2018 - Current

Private Duty In Home Health Aid

Private Duty In-Home Care
09.2015 - 09.2017

Lebanon High School

Similar Profiles

CREATE PROFILE
Christopher Dashnaw