Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Cleaner
Cleaning Maid Easy
03.2023 - Current
Managed between 25-50 customers daily
Removed trash, debris and other waste materials from premises.
Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Used time management and efficient cleaning methods to meet deadlines.
Handled equipment, chemicals, and materials properly and with caution.
Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Emptied trashcans and transported waste to collection areas.
Provided assistance to other staff members with cleaning of difficult areas.
Confirmed all cleaning tools and equipment were stored properly after use.
Organized and used industrial cleaning products following strict safety procedures.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Developed and implemented comprehensive cleaning plan for entire building.
Inspected building for potential safety hazards, reporting identified concerns to supervisor.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Maintained optimal supply levels to meet daily and special cleaning needs.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Responded immediately to calls from personnel to clean up spills and wet floors.
Supervised supplies in inventory and submitted reorder requests.
Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols
Day Runner
Harris Teeter
09.2022 - 03.2023
Provided excellent customer service while meeting challenging time goals.
Directly interacted with customers at each location to build loyalty.
Greeted customers and provided outstanding customer service.
Cultivated warm relationships with regular customers.
Restocked cases with new merchandise and removed expired items for proper disposal.
Answered questions from customers and discussed new products placed in dairy cases.
Checked department signage and confirmed proper pricing, making sure sale items accurate.
Reported product ordering and shipping discrepancies to department manager.
Identified unsafe conditions and notified store management for correction.
Redesigned refrigerator displays and rotation systems for dairy products.
Satisfied customer orders for fresh products.
Kept work areas neat, clean and free from debris.
Stocked shelves, racks and cases with new or transferred merchandise.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Protected surfaces from damage and spills by using drop cloths prior to and during painting.
Repaired wall holes and scrapes.
Maintenance Worker
The Hamptons At Leonardtown
01.2022 - 07.2022
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Followed safety precautions to avoid personal injury and provide safe work environment.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
Installed new locks, door handles, and door closers.
Properly handled, transported, and disposed of recycled materials.
Followed instructions from supervisor regarding daily job tasks and duties.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Reported issues to property manager so effective resolutions could be put into place.
Executed tasks within time and budget constraints.
Positively engaged with customers and maintained professional appearance as company representative.
Replaced worn or broken parts on machines and equipment.
Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
Rewired and replaced faulty electrical components in equipment.
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Protected surfaces from damage and spills by using drop cloths prior to and during painting.
Repaired wall holes and scrapes.
Worked holidays and weekends depending on shifting needs of project.
Calculated amount of paint and other materials needed for each job accurately.
Mixed and blended paints according to specified colors and consistency.
Patched cracks, holes and other imperfections in walls and other surfaces.
Repaired drywall and plaster prior to painting.
Assistant Property Manager
The Saba Group
12.2020 - 01.2022
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Followed up on delinquent tenants and coordinated collection procedures.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Completed final move-out walk-throughs with tenants to identify required repairs.
Kept accurate records of all resident and tenant correspondence.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Posted policies and rules in common areas for tenant review.
Collected and maintained careful records of rental payments and payment dates.
Communicated effectively with owners, residents, and on-site associates.
Removed trash, debris and other waste materials from premises.
Replaced light bulbs and other electrical fixtures as needed.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Maintained floor cleaning and waxing equipment.
Responded immediately to calls from personnel to clean up spills and wet floors.
Operated buffers and burnishers to clean and polish floors.
Used power scrubbing and waxing machines to scrub and polish floors.
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
Repaired wall holes and scrapes.
Calculated amount of paint and other materials needed for each job accurately.
Patched cracks, holes and other imperfections in walls and other surfaces.
Dairy Clerk
Harris Teeter
03.2019 - 12.2020
Restocked cases with new merchandise and removed expired items for proper disposal.
Answered questions from customers and discussed new products placed in dairy cases.
Checked department signage and confirmed proper pricing, making sure sale items accurate.
Reported product ordering and shipping discrepancies to department manager.
Identified unsafe conditions and notified store management for correction.
Labeled and inventoried department merchandise.
Redesigned refrigerator displays and rotation systems for dairy products.
Handled large dairy section by maintaining section cleanliness, product rotation and displays.
Satisfied customer orders for fresh products.
Notified management of customer or employee accidents.
Dishwasher
Old Town Pub
10.2018 - 03.2019
Followed supervisor instructions to complete tasks on time.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Stepped into additional roles during busy times to boost coverage of important stations.
Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
Stored dishes, utensils and kitchen equipment in proper locations.
Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
Receptionist
Tri County Air Conditioning & Heating
09.2017 - 08.2018
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors positive first impression.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Corresponded with clients through email, telephone, or postal mail.
Handled cash transactions and maintained sales and payments records accurately.
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing, and filing documents.
Maintained visitor log for entering and leaving facility for security purposes.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Routed incoming mail and messages to relevant personnel without delay.
Team Member
Arby's
09.2016 - 10.2017
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Contributed to team success by completing jobs quickly and accurately.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Worked different stations to provide optimal coverage and meet production goals.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Greeted customers at counter to fulfill requests and answer questions.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Kept register accurate through correct billing, payment processing, and cash management practices.
Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
Received orders from customers and input into order management system.
Prepared and served various food and drink items to customer specifications in fast-paced environments.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Learned other teammates' work tasks to train as backup.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
High School Diploma -
Chopticon High School
Morganza, MD
06.2018
Skills
Conflict Resolution
Customer Service Skills
Microsoft
Microsoft Word
Receptionist
Scheduling
Filing
Data Entry
Customer Service
Office Experience
Phone Etiquette
Computer Skills
Cleaning Experience
Painting
Appliance Repair
Drywall
Handyman
Facilities Maintenance
Snow Plowing
Landscape Maintenance
Driving (1 year)
Inventory management (1 year)
Certifications and Licenses
Tool Management
Training Junior Team Members
Safety Awareness
Wood Working
I am skilled at using power tools to help create blueprints that I design. I create and fix wall decorations, small furniture, and seasonal decorations.
Additional Information
I currently hold a TWIC card that I had to pass a background check for.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Cleaner
Cleaning Maid Easy
03.2023 - Current
Day Runner
Harris Teeter
09.2022 - 03.2023
Maintenance Worker
The Hamptons At Leonardtown
01.2022 - 07.2022
Assistant Property Manager
The Saba Group
12.2020 - 01.2022
Dairy Clerk
Harris Teeter
03.2019 - 12.2020
Dishwasher
Old Town Pub
10.2018 - 03.2019
Receptionist
Tri County Air Conditioning & Heating
09.2017 - 08.2018
Team Member
Arby's
09.2016 - 10.2017
High School Diploma -
Chopticon High School
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