Christopher Davis
Gallipolis
Summary
Experienced information technology professional in customer service and technical support. Currently manages a print shop utilizing technical expertise in running onsite printers and diagnosing and troubleshooting technical issues. Experience working in a help desk call center setting managing ticketing systems and resolving technical issues. Hands-on experience with installing and configuring networking systems. Currently has a Bachelor of Science in Computer Science & Applied Mathematics. Looking to deliver more hands-on programming experience in software development, cloud computing, data analysis, and cybersecurity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Print Shop Manager
University of Rio Grande
05.2023 - Current
- Delivers high quality customer service to both internal and external customers
- Processes incoming orders through communication of email and phone
- Maintains inventory of paper and supplies for the print shop
- Processes financial transactions using Square system as part of accepting credit card transactions
- Develops marketing strategies aimed at attracting new customers while retaining current clientele
- Troubleshoots technical issues with on-campus printers
- Utilizes important production software, such as Adobe, Fiery Server, and Microsoft Office
Help Desk Analyst II
Coforge Limited
09.2020 - 12.2021
- Provided Tier 2 IT support to the assigned client through desk side support services
- Used ticketing systems to manage and process support actions and requests
- Documented important knowledge base information for each ticket that was opened
- Closed tickets once each issue was resolved
- Used remote desktop software to remote into user's computers to troubleshoot each issue reported
- Trained new analysts
Technical Support Agent
Ibex Global
09.2019 - 09.2020
- Resolved 25-30 technical support inquiries per day
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately
- Managed call flow protocols
- Maintained detailed records of customer interactions, documenting resolutions for future reference
Remote Network Engineer
Conquest Technologies, Inc.
02.2019 - 07.2019
- Installed and configured Cisco VoIP phones and networking systems for assigned client sites
- Performed troubleshooting on network infrastructure identifying any issues and resolving them accordingly
- Collaborated with higher level network engineers to ensure no back-end discrepancies
- Delivered high-quality customer service and answered customers' questions on how to use the new phone system
- Attended weekly meetings with the program manager discussing project timelines
Help Desk Analyst I
Alpha Technologies Inc.
06.2018 - 02.2019
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Used ticketing systems to manage and process support actions and requests
- Collaborated effectively with cross-functional teams on large-scale projects, ensuring seamless integration of end-user support throughout the project lifecycle
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills
- Installed and updated hardware, software and applications on Mac and PC devices
Information Systems Contractor
Toyota Motor North America
02.2017 - 07.2017
- Responsible for delivering high-quality work on time and within budget for the entire production plant
- Upgraded end-users' workstations with new desktops and laptops with operating system images, data migrations, and new software
- Decommissioned old workstation PC's removing the old hard drive and using a clean wiping tool to remove all data
- Delivered high-quality customer service and answered any questions how to use the new workstations
- Collaborated with other IT team members and management with planning and budgeting
Education
Bachelor of Science - Computer Science & Applied Mathematics
Marshall University
Huntington, WV05.2018
Skills
Programming Languages: Java, C#, C, Python
Website Languages: HTML/CSS
Database Languages: SQL Server/MySQL
Networking: TCP/IP, DHCP, Routing/Switching
Software: Adobe, Microsoft Office, Fiery Server
Customer Service
Dependable and Reliable
Certification
Private Pilot Airplane Single Engine Land, Federal Aviation Administration, 07/2021
Timeline
Print Shop Manager
University of Rio Grande
05.2023 - Current
Help Desk Analyst II
Coforge Limited
09.2020 - 12.2021
Technical Support Agent
Ibex Global
09.2019 - 09.2020
Remote Network Engineer
Conquest Technologies, Inc.
02.2019 - 07.2019
Help Desk Analyst I
Alpha Technologies Inc.
06.2018 - 02.2019
Information Systems Contractor
Toyota Motor North America
02.2017 - 07.2017
Bachelor of Science - Computer Science & Applied Mathematics
Marshall University
Private Pilot Airplane Single Engine Land, Federal Aviation Administration, 07/2021
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