Christopher Davis
Summary
A results-driven professional with a proven track record in successfully driving projects. Consistently achieving or surpassing all project deliverables within allotted time and budget. Skilled in initiating and streamlining system implementations, while effectively collaborating with individuals from diverse cultural, social, and educational backgrounds. Recognized for an exceptional level of focus and attention to detail. Demonstrates tenacity in approach and commitment to risk mitigation and exposure reduction during the development of master agreements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Technology Business Team Lead/Assistant Vice President
Wells Fargo Corporation
01.2022 - Current
- esponsible for creating business impact statement and management presentations supporting the end-to-end system availability for quarterly BCP regional, secondary, primary Datacenter events
- Project coordination of BCP event TRDR (Technology Resiliency Disaster Recovery) and TMIM (Technology Major Incident Management) cross-team functionality and interface between the technology organization and line of business management
- Manage due dates and deliverables throughout project lifecycle through Agile and SCRUM daily standups
- Creation of incident decks for submission to senior management and executive leadership
- Key Responsibilities:
- Creation and review of business impact statements associated with TIMM issues for all levels of management through Service Now
- Create, review, update technical documents in support of TIMM policies and procedures
- Effectively communicate with other incident management teams to review technical guidelines and update as required
- Create presentations for senior management across multiple lines of business and platforms
- Systems Development Life Cycle (SDLC) and Hardware Systems Life Cycle (HSLC):
- Relationship management, process design and improvement
- Assist in managing all information and work such as project plans, project schedules, issues and agendas related to numerous projects and initiatives
- Reduced operational costs through effective resource allocation and budget management.
- Delegated responsibilities effectively, ensuring that each team member had clear expectations and understood their roles in achieving overall objectives.
- Maximized revenue opportunities by identifying potential upsells or cross-sells during interactions with clients or stakeholders.
- Coached team members on best practices for problem-solving, enabling them to overcome obstacles independently and deliver superior results consistently.
- Increased employee retention rates by creating a supportive work environment that encouraged professional growth.
- Collaborated with other teams across the organization to ensure alignment on shared objectives and seamless coordination of efforts.
- Enhanced communication within the team through regular meetings and progress updates.
- Improved team efficiency by implementing project management tools and strategies.
- Contributed to business process improvements by analyzing performance metrics and recommending changes where necessary.
- Implemented regular feedback channels within the team, empowering individuals to voice their opinions openly while promoting a culture of continuous learning from each other''s experiences.
- Streamlined processes for increased productivity, leading to improved overall business performance.
- Drove continuous improvement initiatives within the team, resulting in enhanced quality of work output over time.
- Nurtured a culture of innovation within the team by encouraging creative thinking and experimentation with new ideas or methods.
- Managed cross-functional projects successfully by fostering collaboration between departments.
- Developed strong relationships with clients, leading to better understanding of their needs and higher customer satisfaction rates.
- Identified areas for improvement within the team and implemented targeted training programs, boosting overall skills and capabilities.
- Mentored new employees, resulting in faster integration into the team and quicker progress toward goals.
- Delivered results under tight deadlines by prioritizing tasks efficiently and effectively managing time-sensitive projects.
- Established clear goals for the team, motivating members to achieve high levels of performance consistently.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Increased efficiency by streamlining processes and implementing new software tools for the team.
- Enhanced communication between departments by developing effective reporting structures and information-sharing platforms.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Reduced costs by negotiating vendor contracts and identifying areas for potential savings within department budgets.
- Assisted in recruiting, hiring and training of team members
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Senior Technical Business Services Consultant/ Team Lead/ Assistant Vice President
Wells Fargo Corporation
01.2019 - 01.2022
- Team Lead for Enterprise Monitored Disposal and Logistics that oversee recovery of all assets domestically and internationally
- Daily responsibilities included but not limited to motivation of team, ensuring day-to-day business workloads are distributed evenly, coordinate team meetings, annual reviews, lead team, coaching and mentoring
- Ability managing diverse team members located domestically and internationally, blending abilities to accomplish business goals
- Comfortable presenting solutions and opportunities with senior leadership and major stakeholders to drive strategic plans and objectives
- Able to handle multiple projects and effectively prioritize
- Key Accomplishments:
- Responsible for vendor contractual commitments, performance and SLA agreements
- Developed vendor contingency strategy requirements
- Responsible upgrading proprietary tool for international requests
- Assisted in API with vendor and procurement integration
- Assisted with SDLC transfer, decommission, license retention
- Created international workflow and process resulting in reduction of process time from 90 days to 32 days
- Streamlined international purchase workflow (SAP- Ariba) reducing PO creation time by 14 days
- Reduced invoice aging by 1.5M in 6 months
- Assisted in creation of Vendor SOW and contract
- Assisted in creation of international risk assessments and Brexit documentation integration
Technical Project Manager/Assistant Vice President
Wells Fargo Corporation
01.2013 - 01.2019
- Effective Project Scope, Timeline and Budget/Expenses
- Proactively identify and mitigate risks and issues, eliminate obstacles, and address gaps and improve processes
- Primary point of contact and integration for the project
- Enforced consistent methods to uphold optimum SLA productivity ratings
- Assigned project requests to team SMEs for completion
- Responsible for onboarding, mentoring, and training of all contractors as well as training of international resources
- Key Accomplishments:
- Achieved 100 percent success rate of on-time projects by prioritizing work to meet deadlines
- Decreased process time and generated cost savings of $3.5M in 2018
- Key player in auditing vendor contracts, vendor performance and risk management using business centric mind set with sound business judgment
- Change Management trainer across a domestically geographically dispersed organization as well as international team members
- Data center closures, SDLC, local and regional site closures, divestitures and acquisitions
Technical Project coordinator/Assistant Vice President
Wells Fargo Corporation
01.2007 - 01.2013
- Designed, interpreted, and prescribed horizontal process establishing framework coordinating and driving activity with vertical process owners and partners with a cohesive end to end process
- Enabled other departments to advance their skills
- Successfully applied the correct processes, methods, knowledge base, and skills set in order to achieve project goals
- Excelled at risk management and change management
- Key Accomplishments:
- Reduced server delivery times from an average of 80 days to less than 30 days utilizing process improvement and redesign if needed
- Designed a new workflow for an international server and storage decommissioning though Wells Fargo foot print including all Regional and primary Data Centers
- Reduced risk on all decommissions with new vendor agreements
- SME on training all new hires
- SharePoint Administration, site access control with multiple interfaces
Implementation coordinator Project Analyst
Wachovia Bank
01.2006 - 01.2007
- Oversaw project management activity in the Operations, Technology, and eCommerce divisions, by tracking budget, scope and timeline deviation from plan and provided metrics-based reports to pertinent divisions and senior executive leadership
- Ensured that projects had the required business case, risk assessment, and requirements in place, and provided quarterly reporting on any scope changes or issues
- Collaborated with divisional IT partners to provide corporate deliverables and ensure timely and accurate information about large infrastructure improvements
- Scheduled and chair meetings presenting agenda, deliverables results, processes and developments
Education
General Studies -
Johnson State College
Johnson, VTSkills
- Project Management
- International Projects
- Vendor management
- Service Now
- Workday
- Process Improvements
- Asset Management
- Waterfall
- Agile
- Scrum
- ITIL
- Coaching and mentoring
- Relationship building
- Project management
- Contract negotiation
Certification
- Certified Agile Expert
- ITIL v3 Foundation
- Microsoft Certified Professional
Awards
- Multiple Wells Fargo Gold Coin Recipient
- Team Excellence Award for Superior Customer Service
International Project
Responsible for international (APAC, SEZ) remediation and decommission efforts while maintaining Brexit and customs compliance.
Timeline
Senior Technology Business Team Lead/Assistant Vice President
Wells Fargo Corporation
01.2022 - Current
Senior Technical Business Services Consultant/ Team Lead/ Assistant Vice President
Wells Fargo Corporation
01.2019 - 01.2022
Technical Project Manager/Assistant Vice President
Wells Fargo Corporation
01.2013 - 01.2019
Technical Project coordinator/Assistant Vice President
Wells Fargo Corporation
01.2007 - 01.2013
Implementation coordinator Project Analyst
Wachovia Bank
01.2006 - 01.2007
General Studies -
Johnson State College
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