Christopher Davis
15134 Quail Hollow Drive 2n Orland Park,IL
Summary
IT Technical Analyst with over 7 years of experience optimizing IT infrastructure and enhancing system performance through innovative solutions. Demonstrates a strong aptitude for troubleshooting and effective communication, ensuring minimal downtime and high user satisfaction. Passionate about leveraging technical expertise to drive collaboration and productivity across departments.
Overview
7
7
years of professional experience
Work History
IT Technical Analyst
Panduit
09.2019 - Current
- Enhanced system performance by identifying and resolving complex technical issues
- Delivered comprehensive technical support to end-users, ensuring minimal downtime and swift issue resolution
- Created detailed documentation of IT systems, processes, and procedures to facilitate knowledge sharing among team members
- Enhanced user satisfaction with IT services through timely issue resolution and proactive communication
- Successfully managed end-user accounts throughout various applications and software utilized by the company
- Led knowledge-sharing sessions and mentored team members on emerging technologies, fostering a culture of continuous improvement
- Streamlined IT infrastructure by implementing advanced troubleshooting methodologies, optimizing system performance and reducing critical incidents response time
Computer Hardware Technician
Homewood-Flossmoor Community High School District 233
04.2018 - 09.2019
- Demonstrated professionalism and problem-solving skills in a fast-paced, dynamic work environment
- Effectively completed tasks and projects while providing continuous assistance to faculty and students
- Led the support team during summer periods to streamline hardware installations, device configurations, and software setup
- Responded to support requests from end users and provided step-by-step guidance for troubleshooting
- Engaged end users through email, phone, live chat, and forums to address their technical concerns
- Documented transactions and support interactions to update the knowledge base for future reference
- Replaced malfunctioning components and resolved hardware issues to ensure optimal device functionality
Education
Bachelor - Computer Science
Saint Xavier University
Chicago, IL05.2017
Skills
- Desktop Support
- Application Support
- Microsoft Office
- IT Infrastructure
- Technical Support
- Troubleshooting
- Hardware Planning
- Problem Solving
- Communication
- Team Collaboration
Timeline
IT Technical Analyst
Panduit
09.2019 - Current
Computer Hardware Technician
Homewood-Flossmoor Community High School District 233
04.2018 - 09.2019
Bachelor - Computer Science
Saint Xavier University
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