CHRIS DAVIS
Muscle Shoals
Summary
Experienced network professional focused on achieving results, possessing a well-rounded background in network administration, technical support, and PC maintenance. Utilizing hands-on expertise in systems and networks, along with a strong foundation in programming and analytical thinking, my dedication is to establish resilient cyber work environments. Demonstrated proficiency in implementing security protocols, resolving network issues, and overseeing varied IT projects. Skilled in balancing business management duties while prioritizing effective communication and problem-solving. Enthusiastically seeking to apply my skills and knowledge in an IT role within a dynamic organization.
Overview
9
9
years of professional experience
Work History
IT SYSTEMS ANALYST
University of North Alabama
03.2024 - Current
- Installed improvements and adjusted parameters to optimize functionality.
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Trained users and supported variety of problems with hardware and software.
- Planned and designed system improvements to meet changing demands.
- Analyzed complex datasets using advanced statistical techniques to identify trends, patterns, and anomalies that informed strategic decision-making processes.
- Collaborated with cross-functional teams to develop comprehensive IT strategies aligned with company goals.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
SENIOR NETWORK ENGINEER
nSide
07.2023 - 02.2024
- Led planning and technical design activities for routine operations and special projects.
- Monitored network activities to quickly detect and resolve operational and security issues.
- Managed purchasing and installation of networking equipment such as core routers and switches.
- Standardized processes and procedures for network maintenance and configuration changes, reducing errors and streamlining operations.
- Configured, tested and maintained LAN/WAN components and connections.
- Recommended network security standards and upgrades to management.
- Streamlined troubleshooting processes by creating detailed documentation of network infrastructure, configurations, and topologies.
- Installed and configured network security solutions such as VPNs, Firewalls and intrusion detections and mitigation tools.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
- Implemented robust backup solutions to protect critical data from loss or corruption due to system failures or malicious attacks.
NETWORK ADMINISTRATOR
JBS/Pilgrims Pride
06.2021 - 07.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Improved network efficiency by implementing and managing system updates and patches.
- Monitored system performance and responded to alerts.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Improved employee satisfaction by promptly addressing technology-related concerns raised during periodic performance evaluations.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
IT INTERN
Northwest Shoals Community College
01.2021 - 05.2021
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
- Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.
MACHINE OPERATOR
Essity
01.2020 - 12.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
PHARMACY TECHNICIAN
Walgreens Call Center
01.2019 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
DATA ENTRY CLERK
CBC INGS America
07.2016 - 09.2017
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Education
Associate of Applied Science - COMPUTER INFORMATION SYSTEMS-CYBER SECURITY
Northwest Shoals Community College
Muscle Shoals, AL05-2021
Skills
- Cyber security
- Technical support
- PC maintenance
- Analytical thinking
- Systems and networks
- Data analysis
- Programming
- Problem solving
- Network administration
- Web development
- Business management
- Communication skills
Mission
Experienced network professional focused on achieving results, possessing a well-rounded background in network administration, technical support, and PC maintenance. Utilizing hands-on expertise in systems and networks, along with a strong foundation in programming and analytical thinking, my dedication is to establish resilient cyber work environments. Demonstrated proficiency in implementing security protocols, resolving network issues, and overseeing varied IT projects. Skilled in balancing business management duties while prioritizing effective communication and problem-solving. Enthusiastically seeking to apply my skills and knowledge in an IT role within a dynamic organization.
Certifications Courses
- STC Cyber Security Technician
- STC Swift Programming
- STC Microcomputer Applications
- Dell Certified Technician
- Microsoft Certified
Timeline
IT SYSTEMS ANALYST
University of North Alabama
03.2024 - Current
SENIOR NETWORK ENGINEER
nSide
07.2023 - 02.2024
NETWORK ADMINISTRATOR
JBS/Pilgrims Pride
06.2021 - 07.2023
IT INTERN
Northwest Shoals Community College
01.2021 - 05.2021
MACHINE OPERATOR
Essity
01.2020 - 12.2020
PHARMACY TECHNICIAN
Walgreens Call Center
01.2019 - 01.2020
DATA ENTRY CLERK
CBC INGS America
07.2016 - 09.2017
Associate of Applied Science - COMPUTER INFORMATION SYSTEMS-CYBER SECURITY
Northwest Shoals Community College
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