Christopher Davison
Waldorf,USA
Summary
Professional benefits administrator skilled in optimizing employee benefits programs and ensuring compliance. Known for effective communication and problem-solving skills, fostering collaborative team environment. Highly adaptable, with strong focus on achieving positive outcomes and meeting changing organizational needs.
Overview
14
14
years of professional experience
Work History
Benefits Coordinator, Human Resources
Beacon Hill Staffing Group
04.2023 - 12.2024
- Processes employee life event changes in HRIS (UKG)
- Assists with bill reconciliations, including pulling UKG reports and JAMIS Bill's creation.
- Coordinates semi-monthly Benefits Orientations for both HQ new hires and Expatriates.
- Processes external vendor portal employee benefits enrollments and terminations.
- Assists with Wellness & Wellbeing initiatives, including creating, posting and managing content for internal SharePoint and Team sites.
- Reviews, researches and responds to benefits inquiries.
- Works with Benefits Manager to review and edit payroll, entries and deductions.
- Review and process 403(b) and 457 payroll contributions into employee accounts via vendor websites for both headquarters and expatriate staff.
- Assist with communicating FMLA policies and procedures to staff.
- Backup for the Benefits Manager role, including specifically for semi-monthly Benefits Orientations for both HQ and Expatriate new hires.
Remote Recruiter Coordinator, Cox Talent Acquisition
Cox Automotive
02.2022 - 09.2022
- Counseled CTA team and internal partners on technical/procedural questions and innovative practices as their day-to-day logistics management subject-matter-expert.
- Served as a liaison to candidates and hiring managers by building effective relationships and employing effective communication mechanisms/routines designed to maximize information exchanged.
- Execute all TA administrative processes as needed.
- Coordinated with candidates and hiring managers as needed.
- Administrated candidate assessments as needed.
- Booked/assisted with candidate travel needs as needed.
- Initiated, conducted, and managed pre-employment screening as needed.
- Prepared new hire for first day activities.
- Assisted and/or lead compliance reporting and document management.
- Drove operational improvements and team engagement through transparency, ownership, and collaboration.
Remote CSR, Customer Service
Copart Inc
05.2021 - 02.2022
- Contact body shops to obtain vehicle pick-up information and gain verbal release to pick up vehicle(s).
- May interact with vehicle owners via phone to help in the release of vehicles.
- May interact with Insurance Companies to help expedite the vehicle clearing process.
- Answer and place calls (High volume) in an efficient and professional manner.
- Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls).
- Quality driven - Focusing on a '1st call resolution'.
- File quality -any work done on a specific file (lot) - accuracy, and time in process.
- Remote tasks as assigned or needed by the business such as, but not limited to, working escalated files, and assisting other teams.
- Use company resources to gather information and offer solutions to meet customer needs.
- Update lot (vehicle) notes in the system.
- Other duties as assigned.
HR/Payroll Representative, Customer Service Manager
Havertys Furniture
04.2016 - 03.2021
- Handle all personnel records regarding hiring, status changes and terminations.
- Process bi-weekly and sales payroll, entering all bi-weekly and/or sales associate P.M. incentives in the appropriate pay cycle.
- Explain and answer questions regarding employee benefits and process all paperwork.
- File workers compensation claims, public liability, and vehicle accident reports.
- Responsible for new hire orientations on onboarding.
- Responsible for distributing all information from the Home Office related to payroll, benefits and company policies.
- Serve as a witness for HR issues and document the situation.
- Maintain complete confidentiality with employee records as well all other sensitive material.
- Improved overall office efficiency providing excellent customer service by displaying a strong attention to detail while leading as an example following policies and procedures.
Office Manager, Customer Service
Havertys Furniture
08.2012 - 04.2016
- Supervise all daily operations involving the Customer Service Department.
- Responsible for the training and scheduling the Office Associates.
- Directly involved with the screening and hiring process for all potential employees. Conduct performance reviews and disciplinary actions for the Office Associates and entire store when needed.
- Keep up to date on company policies and procedures to ensure all employees are aware of and understand any changes that may or not affect them directly.
- Responsible for ensuring the daily A/R closes in a timely and accurate manner.
- Assist Management with inventory control and serve as a contact for Vendors as needed.
- Prepare petty cash vouchers and petty cash reimbursement report for management approval.
- Oversee the bank deposit process is followed properly by a member of the Management team daily.
- Manage the time reporting system through Datamatics for the entire store.
- Handle all personnel records regarding hiring, status changes and terminations.
- Maintains all the office supplies and office equipment.
Office Associate, Customer Service
Havertys Furniture
02.2011 - 08.2012
- Provide support to Management and store by assisting customers in any possible.
- Communicate with Havertys Credit Services for any A/R change.
- Balance cash drawer every morning and evening.
- Balance transmittal / prepare bank deposits.
- To greet customers and senior members of the company; answer telephones and receive messages sent to the company then direct calls as needed.
- Responsible for receiving and processing all daily mail received from customers.
- Take payments over the counter.
Education
College in General Studies -
Montgomery College
Takoma Park, MD01.2005
Skills
- Taleo
- UKG (HRIS)
- QuickBooks
- Workday
- Kronos
- Windows 10
- JAMIS
- ADP
Awards
- Office Associate of the Month, 01/01/19, Winner of 1st Quarter 2019 Outstanding Office Associate Award
- Office of the Month, 06/01/13, Awarded Office of the Month June 2013, first since 2007 at store location.
Timeline
Benefits Coordinator, Human Resources
Beacon Hill Staffing Group
04.2023 - 12.2024
Remote Recruiter Coordinator, Cox Talent Acquisition
Cox Automotive
02.2022 - 09.2022
Remote CSR, Customer Service
Copart Inc
05.2021 - 02.2022
HR/Payroll Representative, Customer Service Manager
Havertys Furniture
04.2016 - 03.2021
Office Manager, Customer Service
Havertys Furniture
08.2012 - 04.2016
Office Associate, Customer Service
Havertys Furniture
02.2011 - 08.2012
College in General Studies -
Montgomery College
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