Christopher Daw
Sales Professional/Leadership
Anchorage,ND
Summary
Dynamic sales and leadership professional with a proven track record of driving revenue growth, building high-performing teams, and delivering exceptional customer service experiences. Skilled in negotiation, staff training,and strategic sales planning. Seeking a leadership role where I can leverage my sales expertise and management abilities to achieve organizational goals and foster long-term client relationships.
Overview
18
18
years of professional experience
Work History
Car Sales Consultant
Lithia Motors, Inc
09.2025 - Current
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Achieved top sales performance consistently by effectively showcasing vehicles and their features to prospective buyers.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
- Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
Quality Assurance/Quality Control Supervisor
ESS Support Services Alaska
04.2019 - 11.2019
- Primarily worked onboard Alaska Railroad passenger trains. Ensured safety and customer service standards were met and maintained by onboard staff.
- Primary responsibilities included conducting audits, coaching, and training onboard staff. Oversaw the mobilization and demobilization of the food service rail coaches for the summer and winter passenger seasons. Performed troubleshooting of onboard POS systems when necessary.
Senior Catering Captain
ESS Support Services Alaska
03.2018 - 03.2019
- Oversaw all aspects of food service while onboard the Alaska Railroad passenger trains. Carried out supervisory responsibilities in accordance with the companies policies and applicable laws. Responsible for coaching, training, performing disciplinary actions where needed and problem resolution of onboard staff.
- Oversaw the mobilization and demobilization of the food service rail coaches for the summer and winter passenger seasons. Assisted with indirect supervision of janitorial staff when needed. Completed inventories and ordered all food service items. Performed troubleshooting of onboard POS systems when necessary.
Store Manager
Sportsmans Warehouse
05.2015 - 06.2016
- Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Fishing Department Manager /Lead Sales Associate
Sportsman's Warehouse
10.2007 - 05.2016
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
High School Diploma - Marketing Courses
UAA
High School Graduate - High School Equivalency Diploma
State of Alaska
03.1996
Skills
- Client relationship building
- Goal-oriented mindset
- Strong negotiation
- Sales strategies
- Customer service
- Friendly and enthusiastic
- Goal oriented
- Team collaboration
- Verbal and written communication
- Relationship building
- Sales conversion
- Customer relationship management
- Goal setting
- Follow-up skills
- Staff training
- Issue resolution
Timeline
Car Sales Consultant
Lithia Motors, Inc
09.2025 - Current
Quality Assurance/Quality Control Supervisor
ESS Support Services Alaska
04.2019 - 11.2019
Senior Catering Captain
ESS Support Services Alaska
03.2018 - 03.2019
Store Manager
Sportsmans Warehouse
05.2015 - 06.2016
Fishing Department Manager /Lead Sales Associate
Sportsman's Warehouse
10.2007 - 05.2016
High School Graduate - High School Equivalency Diploma
State of Alaska
High School Diploma - Marketing Courses
UAA
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