Christopher DeVito
Wayne,NJ
Summary
Results-driven Retail Director with a proven track record of optimizing training and development programs to elevate team performance
Overview
20
20
years of professional experience
Work History
Regional Sales Manager
Invicta
02.2023 - 01.2024
- Achieved outstanding 20% increase in overall sales by strategically identifying and implementing impactful trainings and development initiatives, showcasing proficiency in driving revenue growth.
- Implemented inventory management protocols, resulting in a remarkable 30% reduction in losses, highlighting strong operational acumen and cost-control expertise.
- Cultivated an immersive and customer-centric shopping experience by spearheading sales and service seminars, orchestrating monthly guest-focused events, and facilitating weekly leadership meetings with a focus on driving sales excellence.
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
- Led formulation and implementation of comprehensive departmental policies and goals by collaborating with HR and operations team, thereby extending their impact company-wide.
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
Retail Director
Leon Cycle
04.2022 - 01.2023
- Direct and strategize sales and operations for US and Canada markets, overseeing sales forecasting, developing marketing strategies, and implementing impactful training programs for a comprehensive approach to regional success.
- Lead and guide customer service operations across online platforms, dealers, and owned-and-operated shops throughout North America, ensuring a seamless and customer-centric experience.
- Institute and optimize standardized operating procedures, training initiatives, and office management systems to mentor employees and streamline workflows for enhanced operational efficiency.
- Optimized supply chain processes by refining planning timelines and organizing schedules, resulting in heightened efficiency and reduced waste.
- Empower sales team through strategic leadership, playing a pivotal role in spearheading development of future planning projects for sustained growth and success.
- Roll out marketing strategies that promote product branding tactics to optimize public recognition.
District Director
New Stand
02.2020 - 03.2022
- Developed and enhanced sales and merchandising programs, driving strong growth and positively impacting bottom-line profitability.
- Managed day-to-day operations of 20 locations, including owned and partner-operated stores, warehouses, and pop-up e-commerce shops.
- Conducted thorough evaluations of budget plans and expenditures, providing insightful recommendations for updates and improvements.
- Streamlined supply chain processes, optimizing planning timelines, schedules, and documentation procedures.
- Led implementation of new verticals, partnering closely with Product team on automated vending technology.
- Directed business functions across all retail touchpoints, overseeing field team operations, merchandising, customer experience, and profit and loss (P&L) management.
Regional Director of Sales and Operations
Perrywinkles Fine Jewelry
02.2016 - 12.2018
- Orchestrated strategic planning by devising monthly sales and Key Performance Indicator (KPI) goals, delivering impactful coaching to propel regional success.
- Established and implemented comprehensive guidelines for employee evaluations, recruitment, and promotions, fostering a culture of performance excellence
- Crafted new policies and procedures to ensure operational and financial success
- Implemented stringent cost controls, resulting in a remarkable 20% reduction in payroll and overall business costs.
- Impacted merchandising layouts for new retail space & display areas.
- Surpassed corporate financial objectives by rigorously applying cost controls, ensuring profitability and budget adherence.
District Training Manager
US Polo Assn
03.2014 - 02.2016
- Established best practices for warehouse and inventory procedures.
- Strategically managed controllable expenses, driving sales and profits while maintaining financial discipline for sustained business growth
- Transformed district sales, achieving a remarkable 20% improvement through implementation of innovative policies, sales training, and robust accountability programs.
- Provided impactful mentorship to team members, fostering success and career advancement.
- Designed and implemented comprehensive company-wide training programs, elevating employee performance and satisfaction across all levels.
- Evaluated leadership performance and effectiveness of training programs, providing recommendations for improvement.
Area Manager
Quikslver
12.2003 - 03.2013
- Provided strategic oversight for retail and outlet locations across entire Northeast region, ensuring consistent operational excellence
- Demonstrated expertise in site-opening procedures by traveling to diverse locations, executing seamless openings, and sharing best practices through effective teaching.
- Managed comprehensive sales, promotional, and tracking programs, contributing to overall success and growth of designated area.
- Coordinated cross-merchandising programs, promotions & special events.
- Led development of flagship structures for three NYC locations, establishing strong brand presence and elevating customer experience
- Managed all operations including Loss Prevention and Human Resources.
Education
Bachelor of Arts - Communications
William Paterson University of New Jersey
Wayne, NJ01.2004
Skills
- Merchandising
- Retail Marketing
- Event Planning
- Loss Prevention
- Human Resources
- Supply Chain Analysis
- Conflict Resolution
- Inventory Management
Timeline
Regional Sales Manager
Invicta
02.2023 - 01.2024
Retail Director
Leon Cycle
04.2022 - 01.2023
District Director
New Stand
02.2020 - 03.2022
Regional Director of Sales and Operations
Perrywinkles Fine Jewelry
02.2016 - 12.2018
District Training Manager
US Polo Assn
03.2014 - 02.2016
Area Manager
Quikslver
12.2003 - 03.2013
Bachelor of Arts - Communications
William Paterson University of New Jersey
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