Christopher D. Hickmott
Paw Paw
Summary
Dynamic sales and marketing professional with 10+ years of experience driving growth across automotive, tech, and retail sectors. Proven track record in exceeding sales targets, managing national accounts, leading rebranding efforts, and optimizing customer experience. Former U.S. Air Force Avionics Technician with strong project management and problem-solving skills. Proficient in CRM systems (CDK, Tekion, HubSpot), digital design tools, and e-commerce platforms. Holds a BBA in Marketing and seeks to contribute to a high-performing, growth-focused organization.
Overview
19
19
years of professional experience
Work History
Service Advisor
Mercedes-Benz of Kalamazoo
07.2024 - 06.2025
- Daily average of 10 net new repair orders, maintaining effective labor rates, and daily client engagement surveys.
- Maintaining weekly sales goals based on dollars per repair order, CXi Scores, and sales volume while focusing on national and local product promotions.
- Daily responsibilities also include dispatching, scheduling, warranty claims, and accounting.
Assistant Service Manager / Toyota Certified Master Service Advisor
DeNooyer Auto Group- Metro Toyota
07.2020 - 02.2024
- $1.13M written service exceeding sales quota by 22% over previous year.
- Daily average of 20 net new repair orders, maintaining effective labor rates, and daily client engagement surveys.
- Maintaining weekly sales goals based on dollars per repair order, CXi Scores, and sales volume while focusing on national and local product promotions.
Branch Manager
Paramount Home Improvements
09.2018 - 07.2019
- Actively maintaining client relationships, all inbound sales requests, and lead generation for a home renovation company specializing in home construction.
- Project inspection and estimation for client windows, gutters, siding, roofing, and additions throughout Michigan and Northeast Indiana.
Inside Sales Manager
Summit Technology
07.2017 - 07.2018
- Actively maintaining all client relationships, inbound sales requests, e-commerce site management, and events for Wasatch Group’s 200+ corporate entities as well as engaging in the acquisition of net new customers for the organization.
- Maintaining active relationships with channel representatives from Summit partnerships, designing events that were mutually beneficial, and all post-event follow-up campaigns.
- Aided our Project Manager in the full corporate rebranding of Summit Technology to include; corporate and product logo designs, website design and maintenance, the creation of marketing collateral, as well as creative design work in the creation of the e-commerce platform.
- Creation of marketing strategies for targeting customers new commercial sites.
- Weekly attendance of Audi Executive Club with clients attending Real Salt Lake Soccer games at Rio Tinto Stadium, with the goal of gaining new accounts, and providing consultation regarding current accounts.
- Designed marketing events and collateral for Audi Executive Club members partnering with Jive Communications to identify new leads for VoIP phone implementation.
- Organized convention booths for events around the greater Salt Lake City area conveying Summit Technologies full product catalog for lead generation and acquiring net new customers.
National Sales Representative/ Marketing Consultant
Natures Breeze Mattress
03.2016 - 06.2017
- By adding 3 sales crews, we transformed a company that did a total $1 million in sales in 2016 and aided in organizational growth to $1.4 million in sales in Q1 of 2017.
- Attended buyer meetings with multiple manufacturers for the company selecting new products.
- Aided in rebranding all marketing material, web design and maintenance, social media campaigns, and point of purchase displays.
- Aided in building the sales team for the startup, and trained new team members.
- Worked in a territory that stretched between Colorado, Arizona, Maine, and Florida.
Store Manager
Sleep Doctor Mattress
01.2012 - 03.2016
- Project lead on a corporate business card/thank you card development; Thank you cards increased referrals rate and customer satisfaction by 15%.
- Top 15% of the company, over $600k in Tempur-Pedic sales the first year.
- The corporate average for Tempur-Pedic sales is 30%; the Personal average is currently 43% a 13% increase.
- Add-on sales hitting $78k first year exceeding the corporate average by 5%.
- Top 19% in accessory sales; the Corporate average is 3% of total sales, currently exceeding expectations at 8%.
Cyber Surety
Air National Guard
Battle Creek
08.2010 - 08.2012
- Daily analysis and optimization of classified servers.
- Configured systems and servers for the cybersecurity division in a state-of-the-art $26M secure facility.
- Inspection and verification of classified vault items.
F-16 Avionics Technician
The United States Air Force
07.2006 - 08.2010
- Project manager of a $1.4M upgrade on 35 F-16 avionics systems optimizing pilot data information.
- Maintained SECRET security clearance.
- Diagnostic troubleshooting with Lockheed Engineers.
- Discovered the solution to unknown HUD aircraft discrepancy 1st in US Air Force history.
- Ability to adapt to relocation every 2 years.
Education
BBA - Marketing
Davenport University
Grand Rapids, MI01.2016
Skills
- Financial expertise
- Sales proficiency
- Technical skills
- Cost estimation
- High conversion rate
- Proposal development
- Quota achievement
- Project management
- Public speaking
- Effective communication
- Collaborative teamwork
- CDK, Tekion, and HubSpot CRMs
- WordPress and Proposify proficiency
- PDK Security knowledge
- Workday experience
- ConnectWise CRM familiarity
- Graphic design with Photoshop and Canva
Affiliations
- CLOSE UP MAGIC
- GOLFING
- DRAG RACING
- MARTIAL ARTS
References
References available upon request.
Timeline
Service Advisor
Mercedes-Benz of Kalamazoo
07.2024 - 06.2025
Assistant Service Manager / Toyota Certified Master Service Advisor
DeNooyer Auto Group- Metro Toyota
07.2020 - 02.2024
Branch Manager
Paramount Home Improvements
09.2018 - 07.2019
Inside Sales Manager
Summit Technology
07.2017 - 07.2018
National Sales Representative/ Marketing Consultant
Natures Breeze Mattress
03.2016 - 06.2017
Store Manager
Sleep Doctor Mattress
01.2012 - 03.2016
Cyber Surety
Air National Guard
08.2010 - 08.2012
F-16 Avionics Technician
The United States Air Force
07.2006 - 08.2010
BBA - Marketing
Davenport University
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