Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Diaz

West palm beach,FL

Summary

Performance driven Dependable Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

24
24
years of professional experience

Work History

Sales Associate

HSN
10.2020 - Current
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Built relationships with customers to encourage repeat business.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Billing Agent

Comcast work from home
10.2012 - 03.2020
  • Solved issues with well-organized and professional approach
  • Answered phone calls and provided friendly, knowledgeable service regarding [Description of issues]
  • Created individualized service or program plans by assessing resident history and preferences
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations
  • Interacted Encouraged Dealt with problems with calm and professionalism to deliver optimal resolutions.
  • Pursued and processed payments for outstanding balances.
  • Updated accounts with latest personal details and payment information.
  • Dealt with problems with calm and professionalism to deliver optimal resolutions.
  • Answered phone calls and provided friendly, knowledgeable service regarding [Description of issues].
  • Entered data, tracked trends and escalated [Type] concerns to management.

Sales

Hoffman Chocolates
11.2008 - 10.2011
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.

Sales

GNC
07.2002 - 08.2007
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules
  • Ensure monthly sales target and year's quantity target
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Planned over [Number] annual [Type] events to strengthen brand initiatives and maximize outreach
  • Consulted Ensured

Sales

GameStop
01.2000 - 09.2001
  • Ensure monthly sales target and year's quantity target
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Education

Bachelor of Arts - American History

Bronx Community College - NY
01.2011

High School Diploma -

Belford high school - Online
01.2006

Skills

  • Customer Needs Assessment
  • Sales Development
  • Product Sales
  • Client Account Management
  • Inventory Control
  • Order Processing
  • Payment Processing
  • Upselling
  • Promotional Support
  • Product Knowledge
  • Problem-Solving Skills
  • Complex Problem-Solving
  • Outgoing Personality
  • Shipment Processing
  • Flexible Schedule
  • Excellent People Skills
  • Multi-Tasking Strength
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Listening Skills
  • Relationship Building
  • POS System Operation
  • Professional Demeanor
  • Sales Training
  • Sales Expertise
  • Sales Goals Attainment

Timeline

Sales Associate

HSN
10.2020 - Current

Billing Agent

Comcast work from home
10.2012 - 03.2020

Sales

Hoffman Chocolates
11.2008 - 10.2011

Sales

GNC
07.2002 - 08.2007

Sales

GameStop
01.2000 - 09.2001

Bachelor of Arts - American History

Bronx Community College - NY

High School Diploma -

Belford high school - Online

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Christopher Diaz