Christopher Diehl
La Porte,TX
Summary
Highly experienced and well-rounded professional known for my exemplary work ethic and a "get it done mindset". I've demonstrated this mindset as a Supervisor, Inside Sales Rep., Operations Coordinator, Logistics Specialist/Supply Chain Management and Sales Support roles. Exceptional communicator using any medium. I can excel at working with every type of personality. Performance history of developing strong collaborative relationships and delivering impressive results. Accomplished Inside Sales Representative with a demonstrated history of success who has a "Life-Long Learner" attitude. Diligent and professional with every aspect I involve myself in and learning processes quickly comes natural to me.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
FITOK, Inc.
Stafford, TX
02.2022 - 04.2022
- Answered all customer inquires regarding specifications for products, prices and availability.
- Professionally directed customer interactions: Face to Face, Telephone, Email
- Maintained product knowledge enabling me to identify customer needs, deliver solutions and overcome objections to maximize sales potential.
- Sold a multitude of fittings, mainly to the oil and gas industry via processing RFQ's, purchase orders, executed scheduling shipments and assisted in all warehouse tasks: inventory, labeling, inspection of new products, etc.
- Systematically corresponded with Global Sales Team (China), in regards to accounting and customer requests for product certifications; MTR's, COC's, etc.
Operations Supervisor
Berryman Chemical
Baytown, TX
11.2019 - 01.2022
- Motivated, trained and enforced regulatory company policy compliance with operators, which improved workplace safety and constant awareness.
- Coordinated daily loading/unloading of inbound/outbound trailers containing raw liquid hazardous materials in totes and drums.
- Accounted for monthly warehouse inventory containing over five-hundred hazardous loaded drums/totes.
- Managed order fulfillment process via off-loading tanker-trucks with liquid chemicals into one-hundred drums or 40 totes per day, afterwards completing a Quality Assurance check on every filled container.
Store Manager
Mattress Firm
Houston, TX
06.2017 - 08.2018
- Accountable for inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through constant training, proactive communication and positive feedback.
- Supervised customer credit check procedures at point of sale, all exchanges of currency and closing procedures.
- Significantly maximized store revenue through coaching sales techniques to my associates and minimized shrinkage through excellent customer service and adherence to standard practices.
National Inside Sales Representative
BlueLine Rental
The Woodlands, TX
02.2016 - 01.2017
- Exceeded established monthly inside sales quotas through up-selling, building rapport and closing sales.
- Daily correspondence with various departments to promote products and create marketing campaigns.
- Continuously educated with updated product knowledge and constant use of CRM Salesforce,
- Updated accounts and maintained long-term relationships with clients.
- Coordinated with over one-hundred and fifty branches in regards to project planning and operational performance, to meet deadlines set by clientele.
Inside Sales Aftermarket Parts
Ecodyne Heat Exchangers
Houston, TX
07.2014 - 03.2015
- Developed strategic relationships with new and existing customers by learning preferences and logging regular communications via Microsoft Excel.
- Assessed customer needs regarding parts that correlated to the type of customized unit built, then corresponded with engineers confirming the accuracy of every aftermarket part; all logged using Excel.
- Researched through thousands of blueprints dated back fifty years gathering knowledge that pertained to the original customized heat exchanger the customer is looking to buy aftermarket parts for; associated fan, bearing, shaft, etc., with zero digital files.
- Exceeded Monthly sales goals through the continuous pursuit of upselling opportunities at the closing of the original heat exchanger purchase.
Technical Inside Sales Engineer
Xylem, Inc.
Houston, TX
10.2012 - 07.2014
- Generated RFQ's, rental contracts and kept weekly inventory for multiple types of pipe/fittings and processed purchase orders utilizing Customer Rental Software (RentalResults)
- Accountable for coordination of order fulfillment process as team leader of a fifteen-man crew; decided which trucks to use and the distance they delivered to
- Directed clients in selecting correct products needed for their specific jobs for optimal efficiency.
- Answered to four Outside Sales Reps. that utilized my technical and business skills regarding selecting pumps/generators for customers, pricing and time slots
Warehouse Customer Service Representative
Gulf Winds International, LLC.
Houston, TX
03.2012 - 10.2012
- Managed multiple accounts applying company protocol and implementing specialized instructions regarding drayage preferences for each commodity.
- After warehouse arrival of container, I meticulously examined pallets for damage or product shortage, took photos and sent to customers for review.
- Based on client preference, each pallet was separated and instructions were given to warehouse personnel to ship each item to a specified location around the USA.
- Deliberate and close communication between warehouse personnel and myself, while always keeping clientele informed, assured operations ran smoothly with zero margin for error.
- Retained exemplary and detailed records regarding all documentation and paper-work, dispatching each document to it's correct destination.
Terminal Operator
Intercontinental Terminals Company
Deer Park, TX
06.2011 - 03.2012
- Loaded/Unloaded ships, barges, rail cars and tank trucks with various hazardous chemicals.
- Logged recorded data during all chemical transfers using various gauges and said data was regulated and inspected by the USCG for marine operations and the DOT for all land operations.
- Constantly communicated and coordinated with board operator personnel, ensuring complete accuracy and consistency of chemical transfers regarding tank pipeline alignment, chemical quantity, chemical type, etc., accounting for all variables
- Maintained compliance with OSHA and Coast Guard regulations; trained in PPE, handling of hazardous chemicals and emergency processes.
Education
Bachelor of Arts - Psychology & Business Admin.
Texas State University
San Marcos, TX12.2010
Skills
- Analytical Problem Solver
- Multitasker
- Diverse Computer Software Knowledge
- Supply Chain Management
- Excellent Verbal and Written Communicator
- Persuasive Negotiator
- Compelling Presentations
- Account Acquisition and Management
- B2B Sales
- Relationship Building and Management
- Organized Worker
- BlueLine Rental Employee of the Month Award
Accomplishments
- Surpassed annual quota by 50% in 3rd Q. of 2017 with Mattress Firm and was awarder Sale Rep of the Year
Running Marathons, Fitness, Training Women & Children in Self-Defense
- Running long distance puts me in a peaceful meditative state while running and the health benefits are great as well.
- I was raised by women and hate hearing women and children falling victim to physical abuse. I want to give them a chance if put in a situation.
Reference Letter
https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:6a1a68cd-5a6a-3bc4-ad58-6bb8ff20b9f6
Timeline
Inside Sales Representative
FITOK, Inc.
02.2022 - 04.2022
Operations Supervisor
Berryman Chemical
11.2019 - 01.2022
Store Manager
Mattress Firm
06.2017 - 08.2018
National Inside Sales Representative
BlueLine Rental
02.2016 - 01.2017
Inside Sales Aftermarket Parts
Ecodyne Heat Exchangers
07.2014 - 03.2015
Technical Inside Sales Engineer
Xylem, Inc.
10.2012 - 07.2014
Warehouse Customer Service Representative
Gulf Winds International, LLC.
03.2012 - 10.2012
Terminal Operator
Intercontinental Terminals Company
06.2011 - 03.2012
Bachelor of Arts - Psychology & Business Admin.
Texas State University
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