Christopher DiGiacomo
Savannah,GA
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable Food Service Worker with a solid background in food service and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Experienced Food Service Worker is knowledgeable about batch cooking, food safety, and nutrition. Strong track record of reliability, accuracy, and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Motivated worker with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
06.2023 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Shift Leader
Crumbl Cookies
08.2022 - 08.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.
Crew Trainer
McDonald's
07.2020 - 06.2021
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Reduced employee turnover by fostering a supportive and engaging learning environment.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Created engaging training materials including presentations, videos, and reference guides for ongoing reference by crew members.
Education
No Degree - Psychology
St. Petersburg College
Clearwater, FL05.2026
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL05.2022
Skills
- Food Running
- Opening and closing duties
- Latte art
- Coffee expertise
- POS Systems
- Food Preparation
- Soft selling
- Beverage Preparation
- Ordering Procedures
- Up-selling
- Cash Handling
- Espresso machine operation
- Menu Memorization
- Customer Service
Timeline
Barista
Starbucks
06.2023 - Current
Shift Leader
Crumbl Cookies
08.2022 - 08.2023
Crew Trainer
McDonald's
07.2020 - 06.2021
No Degree - Psychology
St. Petersburg College
Bachelor of Science - Psychology
Arizona State University
High School Diploma -
Tarpon Springs High School
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