Nicholas Nacarate

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Improved IT system performance by implementing maintenance processes and timely upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware and software issues
• Increased user satisfaction through effective communication and timely resolution of problems
• On-site support for users with printer installs and configurations

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Maintained IT infrastructure on-site including network, printers, POS systems and mobile devices used by the POS system

Maintained office PCs, networks and mobile devices.

• Performed troubleshooting and repaired peripheral devices such as printers and scanners
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Explained technical information in clear terms to non-technical individuals
• Monitored systems in operation and quickly resolved problems