Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Timeline
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Christopher Dodd

Christopher Dodd

Stephenson,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Bussiness Intelligence /IT Technician

Grace Care Consulting
02.2019 - Current
  • Identified and resolved any issues utilizing expertise and judgment
  • Reported to certified management accountant Supervisor.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.
  • Researched and identified solutions to technical problems.
  • Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
  • Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.
  • Set up PCs, projectors, and microphones in video conferencing rooms.
  • Responded to end-user support requests and patiently walked individuals through basic troubleshooting tasks.
  • Provided professional services and support in a dynamic work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Created user accounts and assigned permissions.
  • Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.

Secretary

National Honor Society
10.2018 - 05.2020
  • Scheduled and planned community service events
  • Contacted local businesses for support
  • Communicated to board members for permission to plan local events
  • Transcribed and planned National Honor Society meetings.

Education

Bachelor of Science - Health Policy And Administration

The Pennsylvania State University
State College, PA
05.2024

Associates of Liberal Arts and Sciences -

Pennsylvania Highlands Community College
05.2020

Skills

  • Microsoft Office [Word, PowerPoint, Excel, and Access]
  • Computer hardware and software experience
  • Hardware Evaluations
  • Defect Analysis and Resolution
  • User Support
  • IT Documentation
  • System optimization
  • Teamwork and Collaboration
  • Analytical and Methodical
  • Computer Diagnostics
  • Software configuration

Extracurricular Activities

Member of the National Society of Leadership and Success

Certification

  • Google Cyber Security Certificate Training | May 2023 - July 2023

Timeline

Bussiness Intelligence /IT Technician

Grace Care Consulting
02.2019 - Current

Secretary

National Honor Society
10.2018 - 05.2020

Bachelor of Science - Health Policy And Administration

The Pennsylvania State University

Associates of Liberal Arts and Sciences -

Pennsylvania Highlands Community College

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Christopher Dodd