Christopher Doe
Sykesville,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Len Stoler Lexus
11.2011 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
Restaurant Manager
The Green Turtle
04.2010 - 11.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Restaurant General Manager
Applebee's Grill + Bar
02.2006 - 04.2010
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Restaurant Managing Partner
Uno Pizzeria & Grill
03.2000 - 11.2005
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Restaurant Manager
Red Lobster
08.1996 - 03.2000
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Some College (No Degree) - Communications
Muhlenberg College
Allentown, PASkills
- Money Handling
- Customer Relations
- Product and service knowledge
- Staff Training and Development
- Task Delegation
Timeline
Assistant Manager
Len Stoler Lexus
11.2011 - 09.2023
Restaurant Manager
The Green Turtle
04.2010 - 11.2011
Restaurant General Manager
Applebee's Grill + Bar
02.2006 - 04.2010
Restaurant Managing Partner
Uno Pizzeria & Grill
03.2000 - 11.2005
Restaurant Manager
Red Lobster
08.1996 - 03.2000
Some College (No Degree) - Communications
Muhlenberg College
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