Christopher Dome

• Demonstrated a high level of professionalism and integrity when working with members, always striving to provide the best possible advocacy on their behalf.
• Building strong relationships with Kinecta FCU members, identifying their needs and promoting products and services that meet their financial goals.
• Consistently tracked client progress and made adjustments as needed, ensuring the most effective use of available resources and maximizing results.
• Educating Kinecta FCU members on credit union products and services, promoting options that meet their financial needs.

• Partnering with my BNI group, and the Newport Chamber of Commerce.

• Meeting and exceeding deposit & lending goals.

• Building new business relationships, deepening existing relationships.

• Utilizing Umpqua Banks top 100 lead list to deepen relationships with existing clientele

• Opening new Business accounts; credit cards, lines of credit, Equipment Financing, Construction Loans, Mortgage Loans.

• Adhering to Umpqua Banks policy and procedures guidelines to ensure we are in compliance.

• Developed and maintained strong relationships with a diverse portfolio of First Banks business clients across various industries.

• Provided expert guidance on a range of First Banks products & services. Including loans, lines of credit, and treasury management services.

• Consistently exceeded sales targets and achieved high levels of business and consumer client satisfaction.

• Provided leadership and direction to grow team portfolio and increase revenue.

• Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
• Consistently exceeding my monthly, and quarterly customer service goals
• Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
• Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

• Collaborated with portfolio managers to construct customized investment portfolios, aligning with clients'' risk tolerance and financial goals.
• Developed and delivered presentations to clients on financial planning and investment strategies..
• Improved team efficiency by streamlining internal processes for account opening, trading executions, and account maintenance tasks.
• Developed new business and expanded existing customer relationships
• Managed operational risks by implementing effective controls within the team''s workflow procedures and protocols.

• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Counted money in drawers at beginning and end of each shift.
• Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
• Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
• Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.

• Developed and implemented sales strategies to increase revenue.
• Presented product demonstrations to prospective grocery chains, showcasing the benefits and features of our offerings.
• Provided ongoing support for existing clients, addressing concerns, resolving issues, and maintaining high levels of satisfaction.
• Developed targeted account strategies to achieve company sales goals and objectives.