Christopher Donahue
Erie,PA
Summary
Highly driven manager offering over 25 years of success at implementing strategic approaches to drive profitability and sales while being focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environments.
Overview
23
23
years of professional experience
Work History
Sales Manager
Andersen Windows Doors
Monroeville , Pennsylvania
02.2022 - Current
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Implemented process changes designed to streamline workflow within the department.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Used change methodologies to increase sales and led projects for increased productivity.
- Gained market share in new sales performance through aggressive team training.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
Store Manager
Lowe's Home Improvement
Erie , PA
04.2011 - 01.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prioritize safety and health standards in work areas to meet OSHA requirements.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Implemented succession planning by training and developing associates into leadership positions.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Corrected operational discrepancies by developing and executing process improvements.
Operations Manager
Lowe's Home Improvement
Erie , PA
06.2001 - 04.2011
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Replenished inventory to maintain par levels.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Coached and developed store associates through formal and informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Conducted analysis to address productivity and improve employee morale.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Education
Some College (No Degree) - Landscape Architecture
Delaware Valley University
Doylestown, PAHigh School Diploma -
Oley Valley Senior High School
Oley, PASkills
- Employee supervision and motivation
- P&L Management
- Employee Development
- Workflow Optimization
- Staff training and development
- Root cause analysis
- Inventory management
- Cross-functional team management
- Recruiting and hiring
- Financial administration
- Operational oversight
Timeline
Sales Manager
Andersen Windows Doors
02.2022 - Current
Store Manager
Lowe's Home Improvement
04.2011 - 01.2022
Operations Manager
Lowe's Home Improvement
06.2001 - 04.2011
Some College (No Degree) - Landscape Architecture
Delaware Valley University
High School Diploma -
Oley Valley Senior High School
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