Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Dorsey

Apopka

Summary

Professional with strong background in medical claims evaluation and resolution. Adept at analyzing complex claims, ensuring compliance with regulations, and providing accurate assessments. Known for excellent collaboration, adaptability, and results-driven approach. Possess skills in claims processing, customer service, and conflict resolution. Reliable team player with commitment to achieving optimal outcomes.

Overview

10
10
years of professional experience

Work History

Medical Claims Adjuster

Progressive Insurance
04.2024 - Current
  • Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
  • Resolved complex claims issues for expedited processing and resolution.
  • Assisted in the creation of departmental procedures and guidelines to maintain consistency across all team members'' work quality standards.
  • Evaluated new software tools that improved productivity levels while maintaining accuracy standards.

Claims Adjuster

NARS
08.2020 - 04.2024
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Use of CRM software to log details of varied claims
  • Remote

Process Server

Process Express
05.2018 - 03.2020
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
  • Optimized route planning to maximize productivity while minimizing travel time between service locations.

IT Support Representative

Spectrum
02.2016 - 06.2018
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

6-20 FL All Lines Adjuster License - Home State

State of Florida
01.2019

High School - undefined

William T. McFatter Magnet High School
Davie, FL
01.2009

Skills

  • HIPAA compliance awareness
  • Organizational growth
  • Effective communication
  • Teamwork orientation
  • Continuous learning mindset
  • Data entry efficiency

Timeline

Medical Claims Adjuster

Progressive Insurance
04.2024 - Current

Claims Adjuster

NARS
08.2020 - 04.2024

Process Server

Process Express
05.2018 - 03.2020

IT Support Representative

Spectrum
02.2016 - 06.2018

High School - undefined

William T. McFatter Magnet High School

6-20 FL All Lines Adjuster License - Home State

State of Florida

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