Christopher Dove
DeLand,FL
Summary
Dedicated IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 10 years toward handling complex hardware installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
16
16
years of professional experience
Work History
IT Project Manager
Santander Bank Via Berks Western Telecom
12.2013 - Current
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Managed budgets and resource allocation effectively, meeting project deadlines without compromising quality standards.
- Spearheaded the integration of new technologies into existing telecommunications systems, staying ahead of industry trends.
- Conducted thorough audits of existing telecommunications systems to identify areas for improvement and recommend upgrades.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Streamlined telecommunications systems by consolidating hardware to include routers, wireless access points, ATM or branch, end user equipment, PCS, monitors and any other low voltage cable placed in corporate back office.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Led a team of technicians responsible for troubleshooting complex network issues, improving average response times on critical incidents significantly.
- Reduced downtime through proactive monitoring and prompt resolution of network issues, maintaining high levels of customer satisfaction.
- Established clear communication channels between departments, ensuring efficient information flow throughout the organization.
- Collaborated with cross-functional teams to develop integrated solutions for complex business requirements, enhancing overall productivity.
- Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Coordinated with IT department leaders on strategic planning efforts aimed at aligning technology investments with organizational goals effectively.
- Increased network capacity by upgrading infrastructure components, supporting business growth objectives.
- Optimized network performance for seamless connectivity by implementing regular maintenance schedules and updates.
- Implemented robust security protocols to protect sensitive data from unauthorized access and potential breaches.
- Conducted regular risk assessments to proactively address potential vulnerabilities within telecommunications infrastructure before they became critical issues.
IT Account Executive
Complete Staffing Solutions
10.2010 - 12.2013
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Collaborated closely with Staffing team to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Vice President
Kix Sports America, LLC
10.2008 - 11.2012
- Directed marketing strategies to increase brand awareness, generate leads, and grow market share within highly competitive industries.
- Launched new products or services in various markets by conducting comprehensive market research studies and tailoring offerings based on customer needs analysis.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Drove corporate social responsibility programs that created positive social impact while delivering tangible business benefits, such as enhanced brand reputation and employee morale.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Identified opportunities to improve business process flows and productivity.
- Increased company growth through collaboration with sales and marketing departments.
Education
Bachelor of Science - Business Management And Marketing
Fitchburg State University
Fitchburg, MA2005
Skills
- Stakeholder Management
- Business Analysis
- Project Scheduling
- Requirements Analysis
- System implementation
- Equipment conversion coordination
- Wireless Technologies
- Telecom Infrastructure
- Resource Allocation
- Systems analyzation
- Supplier Relationship Management
- MS Office
Timeline
IT Project Manager
Santander Bank Via Berks Western Telecom
12.2013 - Current
IT Account Executive
Complete Staffing Solutions
10.2010 - 12.2013
Vice President
Kix Sports America, LLC
10.2008 - 11.2012
Bachelor of Science - Business Management And Marketing
Fitchburg State University
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