Christopher Drago
Charles Town,WV
Summary
Prepares and distributes statements to customers while maintaining comprehensive, accurate records. Accustomed to answering questions, providing information and resolving concerns. Good communication, organizational and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Reimbursement Specialist/Onboarding Specialist
Guardant Health
Palo Alto, CA
08.2022 - Current
- Process incoming demographics into the billing tool and clean claims submissions using HCFA 1500 claims form or electronic equivalent
- Enter data accurately into computer systems (LabVantage, LIMS) including notating accounts accurately
- Provide reimbursement assistance to patients
- Assist recruiting team in reviewing resumes to determine candidates best suited for the Order Entry team
- Update and organize current Standard Operating Procedures (SOP) for the Order Entry team
- Utilize policy and procedure documents to support a range of administrative office matters.
Pre-Analytical Laboratory Technician II
Exact Sciences
Redwood City, CA
01.2022 - 08.2022
- Perform administrative duties required for incoming samples; including scan needed paperwork, such as pathology reports and requisitions and file physical paperwork per required procedures
- Perform order entry and order processing for breast, colon, and prostate cancer orders
- Evaluate insurance and billing information with regards to domestic and international orders
- Utilize laboratory information system (LIMS), to review, enter sample information, and print required work lists
- Assist Histology Laboratory and Histotechnologist with preparing samples for Pathologists.
Client Services Specialist II
Invitae
San Francisco, CA
07.2021 - 12.2021
- Facilitate clients during the entire sample to report process from sending collection kits and arranging phlebotomy draws, to updating ordering clinicians about the status of their order
- Address all questions, feedback, missing information, sample failures, and order delays in a timely manner
- Primary point of contact for the ordering healthcare providers
- Work closely with the client relationship management team and the sales team to ensure customer issues are addressed.
Clinical Laboratory Associate – Accessioner II
GRAIL
Menlo Park, CA
11.2019 - 07.2021
- Accurately identify customer deviations from established packing, labeling, and test management system (laboratory information management system)
- Create and update Standard Operating Procedures (SOP) for the Accessioning team and Customer Service team
- Assist with sample intake, unpacking, and processing of all incoming biological specimens
- Assist Customer Service Team in making outbound calls/emails to obtain missing or incorrect information regarding patient’s sample.
Access Operations Agent
Stanford Health Care
Newark, CA
12.2018 - 11.2019
- Responds to a high-volume of incoming and outgoing telephone calls and faxed referrals
- Delivers expert knowledge regarding clinic-specific processes
- Document and route calls to the proper medical department
- Identify urgent customer needs or operational issues and escalate appropriately
- Uses reference documents and online knowledge base tools to clearly articulate accurate information regarding SHC services
- Plan and schedule meetings, review office communications, correspondence, or other documents, and assist with travel arrangements.
Sample Accessioning Technician II
Genomic Health (Acquired by Exact Sciences)
Redwood City, CA
04.2016 - 07.2018
- Analyze and managed 80 to 100 specimens daily, and input specimen related information into Excel and Salesforce
- Update and verify patient’s insurance information
- Contact physicians, nurses, and other medical personnel to obtain incorrect or missing information regarding patient’s health and specimen information.
Specimen Material Handler
Genomic Health (Acquired by Exact Sciences)
Redwood City, CA
01.2015 - 04.2016
- Open and distribute 100 specimens daily to the Sample Accessioning Technician to begin the testing process
- Assist Lead Material Handler in selecting and interviewing potential new hire employees
- Use company vehicle to deliver specimens to offsite laboratory.
Reimbursement Analyst II
George Washington Medical Faculty Associates
Washington D.C.
09.2014 - 12.2014
- Facilitate the radiology electronic orders process by creating tasks, obtain and submit information to various organizations
- Analyze end-of-month reports to provide information on the status of the department charges, allowances, bad debt, and overall revenue
- Attend pre-authorization meetings with Project Group Administrators and issue copy of note to everyone who attended meeting
- Monitor cost plans for the Radiology Department.
Education
Bachelor of Arts in Psychology -
San Francisco State University
05.2010
Skills
- Excellent skills in Salesforce, DocuSign, Veeva, Epic, Starlims, LIMS, Allscripts, Workday, Box, Talkdesk, Ring Central, and Vonage programs
- Experience using Workday, Box, Talkdesk, Ring Central, and Vonage
- Strongly proficient in Microsoft Office (Excel, Word, PowerPoint, Teams), Google Docs, and Acrobat
- Excellent data entry and customer service skills
- Exceptional problem-solving and interpersonal skills
- Well-organized and able to handle multiple assignments
- Excel in analyzing and adjusting work procedures for maximum efficiency
- Prepare accurate and complete reports and documents
- Manage and maintain security information
- Strong written and oral communication skills
References
References available upon request.
Timeline
Reimbursement Specialist/Onboarding Specialist
Guardant Health
08.2022 - Current
Pre-Analytical Laboratory Technician II
Exact Sciences
01.2022 - 08.2022
Client Services Specialist II
Invitae
07.2021 - 12.2021
Clinical Laboratory Associate – Accessioner II
GRAIL
11.2019 - 07.2021
Access Operations Agent
Stanford Health Care
12.2018 - 11.2019
Sample Accessioning Technician II
Genomic Health (Acquired by Exact Sciences)
04.2016 - 07.2018
Specimen Material Handler
Genomic Health (Acquired by Exact Sciences)
01.2015 - 04.2016
Reimbursement Analyst II
George Washington Medical Faculty Associates
09.2014 - 12.2014
Bachelor of Arts in Psychology -
San Francisco State University
Similar Profiles
Amalendu DebAmalendu Deb
Regional Sales Manager at Guardant HealthRegional Sales Manager at Guardant Health
Frank GamboaFrank Gamboa
Reimbursement Specialist at Guardant HealthReimbursement Specialist at Guardant Health
RAM MADDALIRAM MADDALI
Associate Director, Software Engineering at Guardant HealthAssociate Director, Software Engineering at Guardant Health
Rosalie RodgersRosalie Rodgers
Sr. Clinical Lab Associate at Guardant HealthSr. Clinical Lab Associate at Guardant Health
Eren BerryEren Berry
Server at Waffle HouseServer at Waffle House